What users complain about in dating apps
Authentication and messaging failures create more friction than visual content issues, making core communication functionality the priority fix.
7,241 reviews · 31 apps analyzed · Analysis as of June 18, 2026
Login and account access errors
Mentioned in 23% of complaints across the 31 apps we analyzed in dating apps.
Every complaint, ranked by frequency
01Login and account access errors
23%Found in 36 reviews.
“. I hope the Zoosk folks will read this; they really need to. I have been a subscriber for now for better than three years and still am. This is not a first occurrence for me. I tried to log on and have to re-enter all my passwords and everything to get in. Then I try to access…”
02App crashes and freezes constantly
21%Found in 34 reviews.
“⭐️ unfortunately this app still crashes A lot… I was just having a conversation with a friend about that. Making friends and connections in the city and then the app crashes and they’re all lost. It’s still super frustrating. But it is great to meet men who are in to men… we’re…”
03Messages not sending, disappearing, or not loading
18%Found in 28 reviews.
“These guys are so slick and must just be laughing that they put up a straw website that has no messaging …and I have a paid subscription. I have the same experience as everyone else: smooth excuses, placing the blame on the user suggesting that our phones and computers are not…”
04Unresponsive customer support
13%Found in 20 reviews.
“These guys are so slick and must just be laughing that they put up a straw website that has no messaging …and I have a paid subscription. I have the same experience as everyone else: smooth excuses, placing the blame on the user suggesting that our phones and computers are not…”
05Excessive paywalls and subscription charges
11%Found in 18 reviews.
“These guys are so slick and must just be laughing that they put up a straw website that has no messaging …and I have a paid subscription. I have the same experience as everyone else: smooth excuses, placing the blame on the user suggesting that our phones and computers are not…”
06Photo upload and verification failures
10%Found in 16 reviews.
“Have asked for help on at least getting started on this new app! No response as of yet! I’ve tried deleting the app and resigning in and that still doesn’t help! It just goes to verification page to take a selfie so I can use the app and it keeps glitching! I have inquired about…”
07Fake profiles, scams, and safety issues
5%Found in 8 reviews.
“This app has a major problem that goes beyond inconvenience—it’s a user safety issue. While I understand the need for ads in a free version, the bigger concern is the overwhelming number of fake profiles, bots, and scam accounts. These aren’t occasional—they’re constant. It…”
Frequently asked
What do users complain about most in dating apps?
The most common complaint is "Login and account access errors" — 23% of analyzed complaints across 31 apps.
How many reviews did AppImp analyze for dating apps?
7,241 real App Store reviews across 31 apps — frequency-ranked and counted, never estimated.
What are the top complaints in dating apps?
1. Login and account access errors (23%); 2. App crashes and freezes constantly (21%); 3. Messages not sending, disappearing, or not loading (18%); 4. Unresponsive customer support (13%); 5. Excessive paywalls and subscription charges (11%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in dating appsis still open — the part a model can’t reconstruct.
Run the full reportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 7,241 reviews across 31 dating apps.