What users complain about in dating apps.
Technical stability issues like crashes and messaging failures far outweigh account verification problems in user frustration.
9,568 reviews · 35 apps analyzed · as of June 18, 2026
Confusing interface or poor app design
Mentioned in 21% of complaints across the 35 apps we analyzed in dating apps — 37 of 176 counted.
Every complaint, ranked by frequency
Each theme’s share of the counted complaints, with a representative review.
Confusing interface or poor app design
“Interesting app updates are needed with better search preference & more direct questions of living, lifestyle, stability, drug use & biblical vs. worldly living based questions. I encountered questionable people. The faith was there for some in words and knowing what to say, but…”
App crashes, freezes, and won't load
“⭐️ unfortunately this app still crashes A lot… I was just having a conversation with a friend about that. Making friends and connections in the city and then the app crashes and they’re all lost. It’s still super frustrating. But it is great to meet men who are in to men… we’re…”
Messages don't send, receive, or display properly
“I’ve been noticing some of the people I have matched with and have already had conversations with suddenly disappear, I was trying to respond to a conversation when the person and when I tried sending it kept failing to send. I exit the app and go back, they disappeared and…”
Premium features require payment or paywall too aggressive
“Been using the app on and off for a long time. Like another reviewer, I’ve seen it go from good to worse. Increasing ads and increasing nickel and diming for the most basic functions. Customer service and app support used to be great…logged in a couple of months ago to discover…”
Poor customer support or no response to issues
“Customer support is the worst I’ve ever dealt on a dating app. I’ve pointed out some major glitches and flaws and they just don’t care. Their responses sometimes are as if they’re not paying attention or they don’t even care. I pointed out I was really concerned about one person…”
Cannot log in or account access issues
“. I hope the Zoosk folks will read this; they really need to. I have been a subscriber for now for better than three years and still am. This is not a first occurrence for me. I tried to log on and have to re-enter all my passwords and everything to get in. Then I try to access…”
Photo verification stuck or repeatedly requested
“Have asked for help on at least getting started on this new app! No response as of yet! I’ve tried deleting the app and resigning in and that still doesn’t help! It just goes to verification page to take a selfie so I can use the app and it keeps glitching! I have inquired about…”
Frequently asked
What do users complain about most in dating apps?
The most common complaint is "Confusing interface or poor app design" — 21% of analyzed complaints across 35 apps.
How many reviews did AppImp analyze for dating apps?
9,568 real App Store reviews across 35 apps — frequency-ranked and counted, never estimated.
What are the top complaints in dating apps?
1. Confusing interface or poor app design (21%); 2. App crashes, freezes, and won't load (19%); 3. Messages don't send, receive, or display properly (15%); 4. Premium features require payment or paywall too aggressive (13%); 5. Poor customer support or no response to issues (13%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in dating apps is still open — the part a model can’t reconstruct.
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 9,568 reviews across 35 dating apps.