What users complain about in books & reading
Technical instability and content delivery failures overshadow customer service issues, indicating foundational infrastructure problems require priority.
2,469 reviews · 28 apps analyzed · Analysis as of June 18, 2026
App crashes, freezes, or becomes unresponsive
Mentioned in 19% of complaints across the 28 apps we analyzed in books & reading.
Every complaint, ranked by frequency
01App crashes, freezes, or becomes unresponsive
19%Found in 21 reviews.
“Feels like an app built by techies with NO human oversight. Sooo many problems with both the functionality and content. Here are a few that stand out: Clicking on a title, the page often just spins and text doesn’t load. If the page does load, congratulations; however, don’t…”
02Poor user interface or reading experience design
17%Found in 19 reviews.
“Feels like an app built by techies with NO human oversight. Sooo many problems with both the functionality and content. Here are a few that stand out: Clicking on a title, the page often just spins and text doesn’t load. If the page does load, congratulations; however, don’t…”
03Content fails to load, play, or display properly
15%Found in 17 reviews.
“I really wanted to like this app because it has potential, but unfortunately my experience hasn’t been great. Several features consistently malfunction, which makes it difficult to fully enjoy the reading experience. I raised this issue with customer service three times, hoping…”
04Login, authentication, or account access problems
14%Found in 16 reviews.
“I downloaded the app in preparation for the upcoming registration opening on May 1. When I opened it, it tried to force me to login with my apple id which I never do. I tried to clear the fields and use alternative info but it wouldn’t let me. When I realized I was stuck in a…”
05Missing features or limited content library
14%Found in 16 reviews.
“While I absolutely love the concept, the product itself is really awful. I’ve been a user for years and despite the feedback absolutely no improvements have been made. You can’t clear your queue, you can’t reorder it, you can’t select narration style, you can’t do VERY basic…”
06Customer support unresponsive or unhelpful
12%Found in 13 reviews.
“While I absolutely love the concept, the product itself is really awful. I’ve been a user for years and despite the feedback absolutely no improvements have been made. You can’t clear your queue, you can’t reorder it, you can’t select narration style, you can’t do VERY basic…”
07Unexpected charges or subscription billing issues
8%Found in 9 reviews.
“I saw an add for this app. I entered the trial membership. The set up is extensive I don’t even think I completed it and 7 days was gone and the app began to charge $24.99 and $19.99 I’ve been trying to cancel for months and I finally had the opportunity to finish the set up and…”
Frequently asked
What do users complain about most in books & reading?
The most common complaint is "App crashes, freezes, or becomes unresponsive" — 19% of analyzed complaints across 28 apps.
How many reviews did AppImp analyze for books & reading?
2,469 real App Store reviews across 28 apps — frequency-ranked and counted, never estimated.
What are the top complaints in books & reading?
1. App crashes, freezes, or becomes unresponsive (19%); 2. Poor user interface or reading experience design (17%); 3. Content fails to load, play, or display properly (15%); 4. Login, authentication, or account access problems (14%); 5. Missing features or limited content library (14%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in books & readingis still open — the part a model can’t reconstruct.
Run the full reportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 2,469 reviews across 28 books & reading.