Debt payoff app.

Zero customer support — I’ve experienced many of the issues in this review - duplicate transactions, banks disconnecting, transactions not being cleared when deleted or categorized. I was willing to keep trying but I have created multiple support tickets and literally no one gets back to you. I like the UI but I am in the process of transitioning to another app. Edit: after nearly 2 weeks, still

App Doesn’t Work — Got this app for my husband and I and it was working well at first. UNTIL we were looking for a transaction to come up that just didnt show up. We now have to comb through all our transactions and manually add the ones that EveryDollar misses. Defeats the purpose of making a budget if random transactions don’t appear at all in the app. We contacted support and they said sorry it

Takes your money - do not use — I tried the app… they took my money and offered no benefits. I tried messaging into support and received no response. I requested a refund about 30 times and still have yet to hear from their support team.

Great concept, but app needs work — I’m very grateful for this app, and at the same time I have various qualms with its many quirks, which are numerous enough that on the daily I tend to ask myself if it would be easier to write myself an Excel sheet for this purpose. And I pay for premium. For example: the default view of this app should not be the “today” page. This is a learning summary page.

Misleading App Store Listing — I always check whether an app offers in-app purchases before downloading, since that usually means they require a subscription to use. This one did not have in-app purchases, so I thought I would give it a try to help pay down credit card debt. Well, turns out they DO require you to start a subscription during setup, and it wasn’t revealed until after giving them my

Glitchy app slow support — The app works great getting your money and saving it. I have been going back and forth with support for several weeks trying to use my money to pay something. The app always has some issue setting up payment, never linking a card. Support is so slow and of course when they do answer it is always the user. Somehow I managed to set everything up in this poorly designed app

Awful! — First they have hidden fees they don’t disclose until you subscribe. Every transaction cost $1. So you are paying monthly access to the SaaS then get charged a $1 for every payment they make to one of your credits, which discourages frequent payments. Second the first recommended account they pushed for me to make Payoffs on was an account that was paid off and closed two months back and

Great Idea — Great idea for an app, but costs either $12.99 per month OR $79.99 annually. Someone who is paying off debt won’t want to pay that lol

Could be better — I REALLY wish the paycheck planning feature allowed you to select the dates AND the specific amounts that will be deducted on each of those days instead of assumed it’s equally divided. i.e. if I have $150 in monthly subscriptions and they come out on 4 different days, the app assumes $25 is coming out each day when that isn’t the case. So it’ll say you’re at risk of overspending