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App Imp

Elder care monitor.

10 apps · 1,372 reviews held · 760 negative · 2026-09-02 snapshot

The market’s shape

1.8star
How angry
55%
Negative reviews
36%
Room to enter
1 of 6
Willingness to pay

Mostly solved: billing. 4 of 4 apps run below the store’s typical rate on it, while 5 of 10 still carry performance complaints.

3 gaps.

Shares of this market’s 760 negative reviews.

Performancehigh

33.7% vs 16.3% typical store-wide.

Counted in 256 reviews · 5 of 10 apps · 1.8star mean

What they said · 3 of 256
  • WellSky Personal Care1star· Aug 13, 2026

    Caregiver — This app is awful ! I have had issues ever since I downloaded it! Some clients I can clock in no problem others will not go through even if I’m on their WiFi or 5g ! This app needs the bugs fixed due to so many glitches ! Many caregivers are wanting to go back to paper form!

  • WellSky Personal Care1star· Aug 13, 2026

    Piece of garbage — 8/12/2026 TWO FREAKING MINUTES TO CLOCK IN THIS MORNING OUTSIDE!!!!!!!!!!!!! Whaaaaast are you people doing????????? 7:15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. G

  • MOBI Smart1star· Aug 12, 2026

    Garbage app — Camera picture quality is great for what you pay but it has its drawbacks. Every time you switch to another app and then try to view your camera again. It fails to load and you have to close out the Mobi app entirely to view. Not so great when trying to watch your baby. You get what you pay for.

Login & authhigh

15.1% vs 7.5% typical store-wide.

Counted in 115 reviews · 5 of 10 apps · 1.8star mean

What they said · 3 of 115
  • WellSky Personal Care1star· Aug 13, 2026

    Piece of garbage — 8/12/2026 TWO FREAKING MINUTES TO CLOCK IN THIS MORNING OUTSIDE!!!!!!!!!!!!! Whaaaaast are you people doing????????? 7:15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. G

  • WellSky Personal Care1star· Jul 15, 2026

    Piece of garbage — 7/15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. Gee, it’d sure be nice to not have to use a piece of garbage to clock in and out each day! 6/2/3026 FIX THIS FREAKING A

  • WellSky Personal Care3star· Jul 15, 2026

    Face id issues — Face id has not worked for past 6 months over multiple ios beta updates. Even trying to turn it off and back on in app settings and phone settings. Only can fix it temporarily by deleting and reinstalling app but its only fixes it briefly

Supportelevated

9.7% vs 7.8% typical store-wide.

Counted in 74 reviews · 6 of 10 apps · 1.9star mean

What they said · 3 of 74
  • WellSky Personal Care2star· Apr 8, 2026

    Freezes often — The app gets stuck on “loading “ often and nothing seems to make it load or get better. I have to uninstall the app and reload it. That’s time consuming and annoying when I’m trying to clock in and get to work or clock out and quickly move to another shift. I was completely locked out for a few days and I google searched and finally found a tech support number and I talked to a per

  • JubileeTV3star· Apr 6, 2026

    Helpful, but… — Needs work on camera sensitivity in low light, in addition to motion detection in any light. I have full hours where it tells me there was presence in the room, but there are no photos attached to that summary time. This has very spotty customer service; I’ve opened 2 tickets and have heard nothing back for at least 2 months now. The “all in” option seems like a good deal, but n

  • BoundaryCare Watch-Based GPS1star· Apr 2, 2026

    No Support — Spent over an hour trying to set it up for seizure detection and couldn’t get it figured out. No phone number for support. Could only put in for a support ticket for a call but who knows how long that will take. This is just too complicated. I bought my son a cellular Apple Watch 11 because I really wanted this app to work, but it’s just awful. Deleted app and canceled subscription. W

Also counted

ThemeOf 760 negatives
  • Billing70 · 9.2% · 7 apps
  • Accuracy40 · 5.3% · 3 apps
  • UX19 · 2.5% · 5 apps
  • Ads13 · 1.7% · 2 apps
  • Limits & caps3 · 0.4% · 2 apps
  • Sync & data1 · 0.1% · 1 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

Is anyone looking for this?

What Apple and Google complete after elder care monitor, in their order.

Google
elder care monitorelderly care monitoring deviceselder care monitoring systemelderly care monitoring system projectaged care monitorelder care video monitoringbest elder care monitorbaby monitor for elderly care
App Store
senior safety phonesmart home managersmart homeat&t smart home managersmart home management at&tsmart home attsmart home light prosmart home collection

Marked App Store phrases are searched, but no app in this market says them in its name.

Potential customers

People the apps here do not serve, and what they asked for.

  • Outgrown itbulk delete 22

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 10 apps counted in this market · 2026-09-02.

Lively Link is the biggest app here that has stopped shipping. Last update 7 months ago, at 121,475 installs.

  • AxisCare Mobile538,103 installs · Performance 33.3%
  • WellSky Personal Care1,107,532 installs · Login & auth 28.4%
  • Lively Link121,475 installs · Accuracy 11.7%
  • MOBI Smartno Android match · Performance 36.7%
  • BoundaryCare Watch-Based GPSno Android match · —
  • Honor Care Pro21,701 installs · —
  • JubileeTV16,730 installs · —
  • SensForge: Smart Home & Care18,716 installs · —
  • Nomo Smart Careno Android match · —
  • Care.Life238 installs · —

Installs are Google's own count, captured 2026-09-06. 7 of 10 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play. Amber marks an app that has not shipped in over 90 days, the 90th percentile across every market we hold.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Lively Linkfree1.1% of 274
BoundaryCare Watch-Based GPS$9.99–$149.99 · 4 tiers0% of 8

What each one owns, where each is exposed

Lively Link

Owns. Largest reach at 3,968 ratings; hardware + subscription bundle; brand recognition in elder care

Exposed. 64% negative; accuracy ratio 1.62×; stale GPS, contradictory status messages, unresponsive support across years of reviews

MOBI Smart

Owns. 3,389 ratings; camera-based monitoring with broad household appeal

Exposed. 58% negative; retroactively injected ads on paid hardware; performance failures; data breach history cited by users

AxisCare Mobile

Owns. Lowest neg_pct at 22%; largest rating_count at 26,531 — dominant in professional home-care workflow

Exposed. B2B caregiver tool, not a family monitor; UX friction for simple clock-in suggests consumer polish absent

MatrixCare for Home Care

Owns. Enterprise home-care positioning

Exposed. 92% negative; session expiration locks users out; no direct support path

BoundaryCare Watch-Based GPS

Owns. Only app with demonstrated IAP ($9.99–$149.99, 4 tiers); GPS-watch focus

Exposed. 53% negative; onboarding timeouts erode trust before first use; tiny reach at 101 ratings

Honor Care Pro

Owns. 101 ratings; care-plan focus

Exposed. 69% negative; sync bugs block core care-plan view

The Deep Report on this market

Each rival’s exposed weakness, what not to build, and the call, argued from the same reviews counted above.

Read the Deep Report

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new elder care monitor app?

10 apps compete on this shelf, holding 1,372 App Store reviews. And the widest unfixed complaint, performance, runs in 5 of 10 of them at 33.7% of negative reviews against 16.3% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in elder care monitor?

1. Performance: in 5 of 10 apps, 33.7% of negative reviews; 2. Login & auth: in 5 of 10 apps, 15.1% of negative reviews; 3. Support: in 6 of 10 apps, 9.7% of negative reviews.

How many elder care monitor app reviews did App Imp count?

1,372 US App Store reviews across 10 apps, 760 of them negative. Counted on the 2026-09-02 snapshot, never estimated.

How markets are ranked

We give each market a mark out of 100 for seven things (nobody's fixed it 20 · above the norm 15 · how angry 10 · room to build 15 · room to enter 15 · getting bigger 20 · willingness to pay 5). Then we multiply the marks together. We do not average them.

Averaging lets a market hide one bad problem behind good numbers. Multiplying means one bad mark pulls the whole score down. That is the point. A market you cannot win is still a market you cannot win, however badly it is served.

Each mark has a fixed rule. Nobody’s fixed it and willingness to pay are plain shares. Above the norm maxes out at 4 times the store’s usual rate. How angry runs from star3.0 down to star1.5. Room to enter is what the biggest app does not own. Getting bigger hits 100 at 10% growth. Room to build is different. It is a sweet spot, not a size. A market can be too small to live on, or too big to break into.

If we cannot count something, we leave it out. We never guess it. The score only sorts this list. Every other number you see on a market is counted.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 12,728 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap.