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App Imp

Elder care monitor.

Performance runs in 6 of the 10 apps here — nobody on this shelf has fixed it.

10 apps · 1,356 reviews held · 752 negative · 2026-08-24 snapshot

45/100 opportunity

6 of 6 factors · not advice
Nobody's fixed it6 of 10 apps60
How far above typical34.8% vs 16.9% typical53
How angrystar1.9 · 262 reviews70
People in the market44,313 ratings22
Room to enterleader holds 64% of ratings36
Willingness to pay0 of 5 checked charge0

Mostly solved: billing. 4 of 4 apps run below the store’s typical rate on it — while 6 of 10 still carry performance complaints.

How this is scored

Weighted mean of the sub-scores, weights re-normalized over whatever is computable (nobody's fixed it 25 · how far above typical 20 · how angry 15 · people in the market 15 · room to enter 15 · willingness to pay 10). Fixed anchors map each count to 0–100: breadth and willingness-to-pay are straight shares; the gap’s heat tops out at 4times the store’s typical rate; anger scores star3 as 0 and star1.5 as 100; reach runs 104 to 107ratings on a log scale; room to enter is one minus the leader’s share of shelf ratings. A factor that cannot be counted is dropped and named — never imputed. The site’s one composite (#115, owner decision 2026-08-15); cited industry benchmarks are never blended in.

5 gaps.

01

Performance — unfixed in 6 of 10 apps

high · 34.8% of this shelf’s 752 negative reviews, against 16.9% typical store-wide, at 1.95star average anger.

What they said · 262 reviews
“Caregiver — This app is awful ! I have had issues ever since I downloaded it! Some clients I can clock in no problem others will not go through even if I’m on their WiFi or 5g ! This app needs the bugs fixed due to so many glitches ! Many caregivers are wanting to go back to paper form!”WellSky Personal Care · 1star · Aug 13, 2026
“Piece of garbage — 8/12/2026 TWO FREAKING MINUTES TO CLOCK IN THIS MORNING OUTSIDE!!!!!!!!!!!!! Whaaaaast are you people doing????????? 7:15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. G”WellSky Personal Care · 1star · Aug 13, 2026
“Help — The Sensforge app is displaying a "Data acquisition failed" error on the main dashboard, preventing my camera list and video streams from loading. While the issue was active, my camera was still sending pet and motion detection push notifications to my phone. After attempting several fixes, I performed a hard reset on the camera, and it is now failing to connect back during setup. Creating”SensForge: Smart Home & Care · 1star · Aug 11, 2026
How it compares
this shelf
34.8%
262 of 752
store-wide
16.9%
typical
breadth
60%
6 of 10 apps
02

Accuracy — unfixed in 6 of 10 apps

elevated · 16.6% of this shelf’s 752 negative reviews, against 11.5% typical store-wide, at 1.58star average anger.

What they said · 125 reviews
“Piece of garbage — 8/12/2026 TWO FREAKING MINUTES TO CLOCK IN THIS MORNING OUTSIDE!!!!!!!!!!!!! Whaaaaast are you people doing????????? 7:15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. G”WellSky Personal Care · 1star · Aug 13, 2026
“Garbage app — Camera picture quality is great for what you pay but it has its drawbacks. Every time you switch to another app and then try to view your camera again. It fails to load and you have to close out the Mobi app entirely to view. Not so great when trying to watch your baby. You get what you pay for.”MOBI Smart · 1star · Aug 12, 2026
“Piece of garbage — 7/15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. Gee, it’d sure be nice to not have to use a piece of garbage to clock in and out each day! 6/2/3026 FIX THIS FREAKING A”WellSky Personal Care · 1star · Jul 15, 2026
How it compares
this shelf
16.6%
125 of 752
store-wide
11.5%
typical
breadth
60%
6 of 10 apps
03

Login & auth — unfixed in 7 of 10 apps

15.0% of this shelf’s 752 negative reviews, against 13.2% typical store-wide, at 1.89star average anger.

What they said · 113 reviews
“Piece of garbage — 8/12/2026 TWO FREAKING MINUTES TO CLOCK IN THIS MORNING OUTSIDE!!!!!!!!!!!!! Whaaaaast are you people doing????????? 7:15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. G”WellSky Personal Care · 1star · Aug 13, 2026
“Help — The Sensforge app is displaying a "Data acquisition failed" error on the main dashboard, preventing my camera list and video streams from loading. While the issue was active, my camera was still sending pet and motion detection push notifications to my phone. After attempting several fixes, I performed a hard reset on the camera, and it is now failing to connect back during setup. Creating”SensForge: Smart Home & Care · 1star · Aug 11, 2026
“Piece of garbage — 7/15/2026 At least once nearly every day, this piece of garbage gives me an “unrecoverable error” and says it has to restart. It also takes way longer than it should to load, you can feel yourself growing older waiting! So much for bug fixes a month ago. Gee, it’d sure be nice to not have to use a piece of garbage to clock in and out each day! 6/2/3026 FIX THIS FREAKING A”WellSky Personal Care · 1star · Jul 15, 2026
How it compares
this shelf
15.0%
113 of 752
store-wide
13.2%
typical
breadth
70%
7 of 10 apps
04

Support — unfixed in 5 of 10 apps

10.2% of this shelf’s 752 negative reviews, against 9.2% typical store-wide, at 2.19star average anger.

What they said · 77 reviews
“Freezes often — The app gets stuck on “loading “ often and nothing seems to make it load or get better. I have to uninstall the app and reload it. That’s time consuming and annoying when I’m trying to clock in and get to work or clock out and quickly move to another shift. I was completely locked out for a few days and I google searched and finally found a tech support number and I talked to a per”WellSky Personal Care · 2star · Apr 8, 2026
“Helpful, but… — Needs work on camera sensitivity in low light, in addition to motion detection in any light. I have full hours where it tells me there was presence in the room, but there are no photos attached to that summary time. This has very spotty customer service; I’ve opened 2 tickets and have heard nothing back for at least 2 months now. The “all in” option seems like a good deal, but n”JubileeTV · 3star · Apr 6, 2026
“Constantly glitching — I am the supervisor at a home care company, and have administrative access to the app and have been using it for almost a year. However, in the last couple of weeks, every time I start put words into the chat the screen goes white then I have to wait for it to reset then go back into the chat messages to try again. We have a client at the end stages of life so I am offering”AxisCare Mobile · 2star · Jan 3, 2026
How it compares
this shelf
10.2%
77 of 752
store-wide
9.2%
typical
breadth
50%
5 of 10 apps
05

Billing — unfixed in 6 of 10 apps

10.0% of this shelf’s 752 negative reviews, against 32.1% typical store-wide, at 2.25star average anger.

What they said · 75 reviews
  • Price judged too high for the value4 of 75
“Inconsistent — Its easy to connect your devices and customize, love that it doesn’t require a subscription to use, but the app is so inconsistent when it comes to logging in, sometimes it does open in like 3-5 seconds but majority of the time it sometimes takes more than 45 seconds where id rather just get up and see for myself, the amount of times this app has crashed on me is insane and i hope t”SensForge: Smart Home & Care · 3star · Jun 19, 2026
“2nd review, same problem! — I still cannot punch out of an overnight shift the next morning. The day before disappears so I have to call the office to get punched out. Please fix this! It’s the second time I’ve asked for help with this matter; the first was in February. Please fix it. It used to work, now it doesn’t. We get rewarded for using the app so I’m missing out on money because of this. Al”WellSky Personal Care · 3star · May 17, 2026
“Unreliable — The app has failed to send a notification about the panic/SOS button being pushed, which has delayed getting urgent care to my elderly grandmother. The notifications don’t appear urgent even when the button DOES trigger a notification- it sounds exactly the same as any other notification from the app. The entire reason behind this purchase was to feel reassured that my loved one had a”MOBI Smart · 1star · Feb 2, 2026
How it compares
this shelf
10.0%
75 of 752
store-wide
32.1%
typical
breadth
60%
6 of 10 apps

Is there a market for a new elder care monitor app?

10 apps compete on this shelf, holding 1,356 App Store reviews — and the widest unfixed complaint, performance, runs in 6 of 10 of them at 34.8% of negative reviews against 16.9% typical. Those are counts, not a verdict — the page shows what is unfixed, not whether to build.

What do users complain about most in elder care monitor?

1. Performance — in 6 of 10 apps, 34.8% of negative reviews; 2. Accuracy — in 6 of 10 apps, 16.6% of negative reviews; 3. Login & auth — in 7 of 10 apps, 15% of negative reviews; 4. Support — in 5 of 10 apps, 10.2% of negative reviews; 5. Billing — in 6 of 10 apps, 10% of negative reviews.

How many elder care monitor app reviews did App Imp count?

1,356 US App Store reviews across 10 apps, 752 of them negative — counted on the 2026-08-24 snapshot, never estimated.

Searched on the App Store.

Apple’s own suggestions for elder care monitor terms, in their order.

senior safety phonesmart home managersmart homeat&t smart home managersmart home management at&tsmart home attsmart home light prosmart home collection

Searched, but no app on this shelf says it in its name.

Who’s in it

All 10 apps counted on this shelf · 2026-08-24.

App
AxisCare Mobile28,23933%5%9%5%
WellSky Personal Care8,50250%11%25%1%
Lively Link3,96819%25%9%22%
MOBI Smart3,40133%17%3%10%
Honor Care Pro99—22%——
JubileeTV51——50%50%
SensForge: Smart Home & Care25100%—50%—
Nomo Smart Care14————
Eldermark - Point of Care9100%100%100%—
Care.Life5————

Each cell: that app’s share of its own negative reviews. Bold from 1.15 times the store’s typical rate for that complaint, and only where an app holds 20+ negative reviews. Click a column to sort.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Lively Linkfree1.1% of 274

What each one owns, where each is exposed

Lively Link

Owns. Largest reach at 3,968 ratings; hardware + subscription bundle; brand recognition in elder care

Exposed. 64% negative; accuracy ratio 1.62×; stale GPS, contradictory status messages, unresponsive support across years of reviews

MOBI Smart

Owns. 3,389 ratings; camera-based monitoring with broad household appeal

Exposed. 58% negative; retroactively injected ads on paid hardware; performance failures; data breach history cited by users

AxisCare Mobile

Owns. Lowest neg_pct at 22%; largest rating_count at 26,531 — dominant in professional home-care workflow

Exposed. B2B caregiver tool, not a family monitor; UX friction for simple clock-in suggests consumer polish absent

MatrixCare for Home Care

Owns. Enterprise home-care positioning

Exposed. 92% negative; session expiration locks users out; no direct support path

BoundaryCare Watch-Based GPS

Owns. Only app with demonstrated IAP ($9.99–$149.99, 4 tiers); GPS-watch focus

Exposed. 53% negative; onboarding timeouts erode trust before first use; tiny reach at 101 ratings

Honor Care Pro

Owns. 101 ratings; care-plan focus

Exposed. 69% negative; sync bugs block core care-plan view

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library
How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A shelf rate is pooled across every app here; the store rate is the same count across 12,122 apps. A complaint is only called a gap when at least half the shelf carries it and at least 20 reviews are behind it — a problem concentrated in one app is that app’s bug.