Perplexity - AI Search & Chat

Perplexity AI Inc.

4.82star498,167 ratings

ProductivityAI assistants shelf$5–$200 · 8 tiersUpdated Aug 17, 2026

Biggest complaint · Billing

46.1%

149 of 323 negatives · store typical 32.1%

Recent reviews negative

57%

its 8 shelf rivals run 61% · 569 reviews held

Counted from real App Store reviews · 2026-08-24 · nothing estimated or modelled

Read those two together. Ratings are cumulative, reviews are recent — a 4.82star average beside 57% negative is the finding, not an error.

Ratings.

5.0out of 5

498,870 ratings · Apple’s own count, fetched daily

5450,431

428,972

37,949

22,683

18,835

5 decisions.

Watch billing

elevated · 46.1% of this app’s 323 negative reviews, against 32.1% typical store-wide.

How it compares

this app: 46.1%; 149 of 323
its shelf: 39.1%; rivals only
store-wide: 32.1%; typical

Watch limits & caps

extreme · 13.6% of this app’s 323 negative reviews, against 2.8% typical store-wide.

How it compares

this app: 13.6%; 44 of 323
its shelf: 21.5%; rivals only
store-wide: 2.8%; typical

Watch accuracy

elevated · 19.5% of this app’s 323 negative reviews, against 11.5% typical store-wide.

How it compares

this app: 19.5%; 63 of 323
its shelf: 15.5%; rivals only
store-wide: 11.5%; typical

Watch support

elevated · 10.8% of this app’s 323 negative reviews, against 9.2% typical store-wide.

How it compares

this app: 10.8%; 35 of 323
its shelf: 5.6%; rivals only
store-wide: 9.2%; typical

Skip performance, login & auth, ux and sync & data work

Performance, Login & auth, UX, Sync & data all run at or below the store’s typical rate.

How it compares

Performance14.6% of 323 · shelf 12.4% · store 16.9%
Login & auth11.1% of 323 · shelf 8% · store 13.2%
UX3.1% of 323 · shelf 1% · store 2.9%
Sync & data1.9% of 323 · shelf 1.3% · store 2.2%

The shelf in numbers

All 9 panel members · 2026-08-24 snapshot.

App	Ratings	Billing
Chatbot AI Assistant - Genie	199,470	63.3%
AI ChatBot Assistant: AskEasy	32,164	59.2%
Grok AI	1,344,529	53.5%
Perplexity - AI Search & Chat	498,167	46.1%
RoboAI - Chat & Ask AI Chatbot	16,752	42.3%
AI Chatbot - Nova	124,774	35.8%
Claude by Anthropic	245,736	24.3%
Lloyd - Your AI Superpower	23,580	6.1%
DeepSeek - AI Assistant	11,236	1%

The whole shelf, counted

Every complaint across ai assistants, frequency-ranked from real App Store reviews — the gaps nobody on this shelf has fixed.

Read the ai assistants report

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the shelf figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares — never how to fix it, and never whether this app can win.