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Zoho CRM - Sales & Marketing

Zoho Corporation

4.42star2,683 ratings

BusinessLead qualification and sales CRM apps shelf$19.99–$479.99 · 6 tiersUpdated Aug 20, 2026
4.1%Sync & data
65%Negative reviews
Zoho CRM - Sales & Marketing, App Store screenshot
Zoho CRM - Sales & Marketing, App Store screenshot
Zoho CRM - Sales & Marketing, App Store screenshot
Zoho CRM - Sales & Marketing, App Store screenshot

Read those two together. Ratings are cumulative, reviews are recent. A 4.42star average beside 65% negative is the finding, not an error.

5 decisions.

Shares of this app’s 169 recent negative reviews.

Investigate sync & data firstextreme

4.1% vs 0.9% typical store-wide.

How it compares
this app
4.1%
7 of 169
its market
1.4%
rivals only
store-wide
0.9%
typical

Investigate UXhigh

11.8% vs 4.9% typical store-wide.

How it compares
this app
11.8%
20 of 169
its market
7.9%
rivals only
store-wide
4.9%
typical

Watch performanceelevated

27.8% vs 16.3% typical store-wide.

How it compares
this app
27.8%
47 of 169
its market
28.6%
rivals only
store-wide
16.3%
typical

Watch limits & caps. Recount before actingelevated

2.4% vs 1.9% typical store-wide.

n = 4. Too thin to act on. We recount weekly.

How it compares
this app
2.4%
4 of 169
its market
0.7%
rivals only
store-wide
1.9%
typical

Protect billing, accuracy, support and login & auth

Billing, Accuracy, Support, Login & auth all run well below the store’s typical rate.

How it compares
  • Billing11.2% of 169 · shelf 22.9% · store 30.8%
  • Accuracy0.6% of 169 · shelf 0.5% · store 1.5%
  • Support4.1% of 169 · shelf 17% · store 7.8%
  • Login & auth5.3% of 169 · shelf 9.4% · store 7.5%

The market in numbers

All 12 panel members · 2026-09-02 snapshot.

AppRatingsSync & data
Insightly CRM2935.4%
Pipeline - A Simple CRM504.2%
Zoho CRM - Sales & Marketing2,6834.1%
Lead Connector4,0082.3%
SPOTIO | #1 Field Sales App3241.6%
CDK Modern Retail CRM3021.1%
Quo (formerly OpenPhone)10,7770.9%
Freshsales5200%
Salesmate – Sales CRM6200%
Dynamics 365 Sales8170%
Close CRM500%
LinkedIn Sales Navigator51,5440%

The whole market, counted

Every counted complaint across lead qualification and sales crm apps, and the gaps nobody in this market has fixed.

Read the lead qualification and sales crm apps report

Counted from real App Store reviews · 2026-09-02 · nothing estimated or modelled

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.