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App Imp

Lead qualification and sales CRM apps.

12 apps · 1,656 reviews held · 1,000 negative · 2026-09-02 snapshot

The market’s shape

1.9star
How angry
60%
Negative reviews
28%
Room to enter
3 of 10
Willingness to pay

Mostly solved: accuracy. 7 of 8 apps run below the store’s typical rate on it, while 10 of 12 still carry support complaints.

4 gaps.

Shares of this market’s 1,000 negative reviews.

Supportelevated

14.8% vs 7.8% typical store-wide.

Counted in 148 reviews · 10 of 12 apps · 1.9star mean

What they said · 3 of 148
  • Quo (formerly OpenPhone)1star· Aug 29, 2026

    Scam. Do not waste your time or money. — This app is a scam. I paid the subscription for months before realizing my number did not stay the same. The support was no help either and led me in circles. My business took a huge financial loss with customers being unable to contact us. There is also no tech support after 5pm or on weekends.

  • Quo (formerly OpenPhone)1star· Aug 21, 2026

    Not Reliable — This company sucks. Customer service is non existent and the numbers are always glitching out and shutting down. Not reliable. Do not use for business!

  • Quo (formerly OpenPhone)2star· Aug 20, 2026

    Terrible Customer Service & User Interface… — I was looking for a reliable internet calling app. When properly working this app has pretty decent quality calls. However, I attempted to recharge my service and the option isn’t properly presenting in app and “customer service” said they’d forward it to the billing team but almost a week later there still hasn’t been resolution. Additionally, they c

UXelevated

8.6% vs 4.9% typical store-wide.

Counted in 86 reviews · 12 of 12 apps · 1.9star mean

What they said · 3 of 86
  • Quo (formerly OpenPhone)2star· Aug 20, 2026

    Terrible Customer Service & User Interface… — I was looking for a reliable internet calling app. When properly working this app has pretty decent quality calls. However, I attempted to recharge my service and the option isn’t properly presenting in app and “customer service” said they’d forward it to the billing team but almost a week later there still hasn’t been resolution. Additionally, they c

  • Insightly CRM3star· Aug 18, 2026

    Mediocre & Painful to Use — This app for iOS is mediocre at best, with some core functionality being broken or hard to use. The UI has never been great—on the website or on the app—but specifically on iOS, a more recent update has rendered the “Linked Email Address” for an Opportunity invisible(?) and virtually unusable when mobile. This was a very core functionality to my workflow in order to as

  • Salesmate – Sales CRM1star· Aug 18, 2026

    Awful experience — We started using this system with high hopes and expectations. They were dashed each time. Combination of a poor UI and almost nonexistent customer service. There are much better CRMs out there.

Performanceelevated

28.5% vs 16.3% typical store-wide.

Counted in 285 reviews · 12 of 12 apps · 1.8star mean

What they said · 3 of 285
  • CDK Modern Retail CRM1star· Aug 31, 2026

    Terrible — The license scanner is about the only thing that consistently works. App needs to be streamlined and simplified, while increasing functionality to match website version without crashing constantly.

  • Quo (formerly OpenPhone)1star· Aug 21, 2026

    Not Reliable — This company sucks. Customer service is non existent and the numbers are always glitching out and shutting down. Not reliable. Do not use for business!

  • Dynamics 365 Sales2star· Aug 19, 2026

    Disappointing — This app consistently finds a way to malfunction. Charts don’t load…ever. Crashes, Glitches. This app is only good for quick on the go functions. To get any real work done, you’ll need to plug in your laptop to complete the work you could not do on the app. Trash.

Login & authelevated

8.7% vs 7.5% typical store-wide.

Counted in 87 reviews · 10 of 12 apps · 1.4star mean

What they said · 3 of 87
  • Lead Connector1star· Aug 29, 2026

    Unusable since last update — The app has been completely worthless for the last week or so. It won't pull up anything. Most of the time won't let me login, says there's an issue. Please fix.

  • LinkedIn Sales Navigator2star· Aug 12, 2026

    It constantly logs me out — Nearly every day the app simply logs me out. Also, the notifications for messages not even accessible in this app are frustrating as well.

  • Quo (formerly OpenPhone)1star· Jul 8, 2026

    Business Owners: Do NOT Trust This App — I built my business around this app. I had four business phone numbers connected to my account, and without warning I was suddenly logged out. When I tried to sign back in using the same Google account, the app acted as if I were a brand-new user. My account was gone, and I lost access to everything. For a business, this is catastrophic. Losing access to

Also counted

ThemeOf 1,000 negatives
  • Billing209 · 20.9% · 10 apps
  • Sync & data19 · 1.9% · 7 apps
  • Limits & caps10 · 1.0% · 4 apps
  • Accuracy5 · 0.5% · 4 apps
  • Ads3 · 0.3% · 2 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

Is anyone looking for this?

What Apple and Google complete after lead qualification and sales crm apps, in their order.

App Store
camgen lead qualificationsales crmrevive sales crmautomate sales crmaxsar sales crmclientos | sales & crmcreuto sales crm

Marked App Store phrases are searched, but no app in this market says them in its name.

Potential customers

People the apps here do not serve, and what they asked for.

  • Shut out by device or contextiPad 215
  • Wants lesstoo many features 45
  • Outgrown itbulk entry 3 · bulk import 2 · select all 24

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 12 apps counted in this market · 2026-09-02.

CDK Modern Retail CRM is the biggest app here that has stopped shipping. Last update 4 months ago, at 87,403 installs.

  • LinkedIn Sales Navigator1,860,341 installs · Login & auth 18.2%
  • Quo (formerly OpenPhone)no Android match · Support 33.1%
  • Lead Connector345,560 installs · Performance 34.9%
  • Zoho CRM - Sales & Marketingno Android match · Sync & data 4.1%
  • Dynamics 365 Salesno Android match · —
  • Salesmate – Sales CRMno Android match · —
  • Freshsales95,311 installs · Performance 31.6%
  • SPOTIO | #1 Field Sales Appno Android match · Performance 50.8%
  • CDK Modern Retail CRM87,403 installs · Performance 33.3%
  • Insightly CRM192,394 installs · UX 10.8%
  • Close CRM14,010 installs · Performance 88.2%
  • Pipeline - A Simple CRMno Android match · Performance 62.5%

Installs are Google's own count, captured 2026-09-06. 6 of 12 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play. Amber marks an app that has not shipped in over 90 days, the 90th percentile across every market we hold.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Quo (formerly OpenPhone)$21–$64.99 · 5 tiers4.5% of 326
LinkedIn Sales Navigator$79.99–$959.99 · 5 tiers0% of 121
Zoho CRM - Sales & Marketing$19.99–$479.99 · 6 tiers0% of 169

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new lead qualification and sales crm app?

12 apps compete on this shelf, holding 1,656 App Store reviews. And the widest unfixed complaint, support, runs in 10 of 12 of them at 14.8% of negative reviews against 7.8% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in lead qualification and sales crm apps?

1. Support: in 10 of 12 apps, 14.8% of negative reviews; 2. UX: in 12 of 12 apps, 8.6% of negative reviews; 3. Performance: in 12 of 12 apps, 28.5% of negative reviews; 4. Login & auth: in 10 of 12 apps, 8.7% of negative reviews.

How many lead qualification and sales crm app reviews did App Imp count?

1,656 US App Store reviews across 12 apps, 1,000 of them negative. Counted on the 2026-09-02 snapshot, never estimated.

How markets are ranked

We give each market a mark out of 100 for seven things (nobody's fixed it 20 · above the norm 15 · how angry 10 · room to build 15 · room to enter 15 · getting bigger 20 · willingness to pay 5). Then we multiply the marks together. We do not average them.

Averaging lets a market hide one bad problem behind good numbers. Multiplying means one bad mark pulls the whole score down. That is the point. A market you cannot win is still a market you cannot win, however badly it is served.

Each mark has a fixed rule. Nobody’s fixed it and willingness to pay are plain shares. Above the norm maxes out at 4 times the store’s usual rate. How angry runs from star3.0 down to star1.5. Room to enter is what the biggest app does not own. Getting bigger hits 100 at 10% growth. Room to build is different. It is a sweet spot, not a size. A market can be too small to live on, or too big to break into.

If we cannot count something, we leave it out. We never guess it. The score only sorts this list. Every other number you see on a market is counted.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 12,728 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap. This market has no full report yet, so the per-app notes are absent rather than estimated. The anger axis is counted either way: mean star of the reviews carrying each theme, from the same classifier as the counts above.