What users complain about in duplicate photo cleaner apps.
Users are equally frustrated by aggressive monetization tactics and core feature failures, but stability issues overshadow both.
2,220 reviews · 34 apps analyzed · as of July 9, 2026
No customer support and difficult cancellation
Mentioned in 29% of complaints across the 34 apps we analyzed in duplicate photo cleaner apps — 27 of 94 counted.
Every complaint, ranked by frequency
Each theme’s share of the counted complaints, with a representative review.
No customer support and difficult cancellation
“We’ll be carful with this app I deleted it off my home page on my Apple phone on the first day of a 3 day free trial anytime I deleted an app from my Home Screen on my phone that’s when I get apple statement saying that they billed me $9.99 today 17th and $9.99 for the 24th so…”
App crashes and force closes repeatedly
“I started using this app to help clean up my pictures. After about 2-3 days the app started crashing. I did all the usual things to fix it. I uninstalled and restarted my phone. Finally after trying this multiple times I reached out to customer support. Did not hear back. A week…”
Misleading free app with aggressive paywalls
“I don’t see how this is a 4.5 because I can’t do anything. I tried deleting pictures but I have to have pro for everything😒 there’s nothing to do to be honest. 100% deleting.”
Poor app design and navigation difficulty
“This app's so-so. It's okay if you're really not familiar with how an (I)phone stores data. I've found that many people of various ages share this lack of understanding. Why do I say this? Because of the idiotic TV ads which keep popping up with all the subtlety of web-based…”
Duplicate detection inaccurate or non-functional
“In the beginning the app would not open at all because it said my storage was too full! Then went I finally did get it open it wanted me to delete photos that it said was duplicates and they were not some wasn’t even the same people. I deleted a bunch of photos and emails which…”
Progress and data lost after updates
“i used to really enjoy this app because it was helpful at getting rid of photos i don’t need. i’ve been having this issue with my “on this day” streak constantly resetting despite my completion of the day prior. it’s extremely frustrating because every single time i update the…”
Deceptive malware warnings and fake ads
“I opened an app I had never used before and they use ads. When I opened the app a big ad popped on my screen with he following message, “ (started with Apple’s logo) Apple Security Alert - 74 Virus attacking your system! 74 Viruses attacking your system! (Yes it said ir twice}.…”
Frequently asked
What do users complain about most in duplicate photo cleaner apps?
The most common complaint is "No customer support and difficult cancellation" — 29% of analyzed complaints across 34 apps.
How many reviews did AppImp analyze for duplicate photo cleaner apps?
2,220 real App Store reviews across 34 apps — frequency-ranked and counted, never estimated.
What are the top complaints in duplicate photo cleaner apps?
1. No customer support and difficult cancellation (29%); 2. App crashes and force closes repeatedly (19%); 3. Misleading free app with aggressive paywalls (14%); 4. Poor app design and navigation difficulty (14%); 5. Duplicate detection inaccurate or non-functional (10%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in duplicate photo cleaner apps is still open — the part a model can’t reconstruct.
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 2,220 reviews across 34 duplicate photo cleaner apps.