What users complain about in relationship apps.
Technical reliability issues significantly outweigh monetization complaints in relationship apps, with crashes and messaging failures dominating user frustration.
10,061 reviews · 41 apps analyzed · as of July 2, 2026
App crashes, freezes, and won't load
Mentioned in 22% of complaints across the 41 apps we analyzed in relationship apps — 34 of 155 counted.
Every complaint, ranked by frequency
Each theme’s share of the counted complaints, with a representative review.
App crashes, freezes, and won't load
“⭐️ unfortunately this app still crashes A lot… I was just having a conversation with a friend about that. Making friends and connections in the city and then the app crashes and they’re all lost. It’s still super frustrating. But it is great to meet men who are in to men… we’re…”
Poor app design and difficult navigation
“Interesting app updates are needed with better search preference & more direct questions of living, lifestyle, stability, drug use & biblical vs. worldly living based questions. I encountered questionable people. The faith was there for some in words and knowing what to say, but…”
Cannot login or account access issues
“This app was working OK until they made this drastic makeover. Now I cannot log in due to various error messages I keep receiving. I have been trying to get ahold of someone at Salams to help me with this issue, but they don’t seem to respond to any of my requests. To top things…”
Excessive paywalls and forced premium subscriptions
“I’m thankful for an app that prioritizes faith based questions at its heart, which invites intentionality from its users. However, I do think a number of the locked “premium” features make this app very difficult to use in its free state. While I understand the need for…”
Unresponsive customer support and ignored complaints
“These guys are so slick and must just be laughing that they put up a straw website that has no messaging …and I have a paid subscription. I have the same experience as everyone else: smooth excuses, placing the blame on the user suggesting that our phones and computers are not…”
Messages don't send, don't appear, or disappear
“I’ve been noticing some of the people I have matched with and have already had conversations with suddenly disappear, I was trying to respond to a conversation when the person and when I tried sending it kept failing to send. I exit the app and go back, they disappeared and…”
Verification photo stuck or blocking app access
“i like the layout and everything but it’s irritating because it frequently has in app issues. for example, the app crashes every single time i try to get myself verified. along with i currently cannot even access my matches or messages & im met with a “there was a problem…”
Frequently asked
What do users complain about most in relationship apps?
The most common complaint is "App crashes, freezes, and won't load" — 22% of analyzed complaints across 41 apps.
How many reviews did AppImp analyze for relationship apps?
10,061 real App Store reviews across 41 apps — frequency-ranked and counted, never estimated.
What are the top complaints in relationship apps?
1. App crashes, freezes, and won't load (22%); 2. Poor app design and difficult navigation (16%); 3. Cannot login or account access issues (15%); 4. Excessive paywalls and forced premium subscriptions (14%); 5. Unresponsive customer support and ignored complaints (14%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in relationship apps is still open — the part a model can’t reconstruct.
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 10,061 reviews across 41 relationship apps.