What users complain about in finance tracking apps
Data integrity failures and stability issues matter more to finance app users than feature gaps or sync problems.
5,466 reviews · 39 apps analyzed · Analysis as of June 19, 2026
Data loss or unexpected deletion of user information
Mentioned in 21% of complaints across the 39 apps we analyzed in finance tracking apps.
Every complaint, ranked by frequency
01Data loss or unexpected deletion of user information
21%Found in 17 reviews.
“I am so highly disappointed as whatever update that just was done to the app, it has caused all of my information from the past 7 years now to completely disappear! I have never had an issue with the app for 7 years!!! until today when I was attempting to input my tips for the…”
02App crashes, freezes, or becomes unresponsive
16%Found in 13 reviews.
“The app freezes about every other time I use it. I have twice lost 300 mile days logged due to getting to the end of my day and I try to hit the stop button and it’s frozen it. I close the app and reopen it and it stays frozen. When you contact customer support , they waste my…”
03Missing or removed features after updates
16%Found in 13 reviews.
“Having your app is really handy, but one of the most frustrating things about your app is the fact that you took away features that originally were there. I can’t set a work item to one work item. It constantly makes me push an additional button to say what the work is even…”
04Confusing user interface or poor usability
14%Found in 11 reviews.
“I’ve used a lot of budget apps and this app really is not good. I can’t even figure out how to fill envelopes from the app. The how-to videos only show it done from desktop—what? Are you kidding me! OMG! No. I don’t want to use my laptop—that’s ridiculous! No. I don’t want to…”
05Slow or unresponsive customer support
13%Found in 10 reviews.
“Edit: was just contacted by the developer, more than 4 month after leaving my review. I have since moved on to a different app to keep track of my balance and have yet to have any issues. I understand things can get busy and immediate responses aren’t usually possible, but after…”
06Subscription paywall blocks basic features
13%Found in 10 reviews.
“I purchased this app a few years ago on a different account, and with the last update, most of the features were put behind a paywall. At first, I thought the app got reset after the update, and I tried to restore my purchase. It wasn’t expensive at all at the time of purchase…”
07Sync issues between devices or accounts
8%Found in 6 reviews.
“It’s a little unclear to me why this app has such high ratings. While the design is solid and useful, there are problems with syncing (it’s inconsistent, severely delayed, and unpredictable). I’ve attempted to get help for the issue but am not receiving a resolution. Instead,…”
Frequently asked
What do users complain about most in finance tracking apps?
The most common complaint is "Data loss or unexpected deletion of user information" — 21% of analyzed complaints across 39 apps.
How many reviews did AppImp analyze for finance tracking apps?
5,466 real App Store reviews across 39 apps — frequency-ranked and counted, never estimated.
What are the top complaints in finance tracking apps?
1. Data loss or unexpected deletion of user information (21%); 2. App crashes, freezes, or becomes unresponsive (16%); 3. Missing or removed features after updates (16%); 4. Confusing user interface or poor usability (14%); 5. Slow or unresponsive customer support (13%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in finance tracking appsis still open — the part a model can’t reconstruct.
Run the full reportSee a sample Deep Report →Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 5,466 reviews across 39 finance tracking apps.