Missing or inaccessible features compared to web version.
Across 7,996 reviews of the 52 biggest ai business automation tools: Feature parity with web versions matters more to users than app stability or pricing concerns.
7,996 reviews · 52 apps · 138 complaints · as of August 6, 2026
“My team uses a description multiline text field that doesn’t show up in the mobile version of the app. Can’t enable it either. On top of that - Monday doesn’t allow you to access the web version and forces you into the…”
The apps behind these complaints.
What the store shows beside what their reviews count to.
Meta Business Suite4.7· 495K ratings60% negative · 240/401
ADP Mobile Solutions4.7· 4.4M ratings87% negative · 783/898
Leonardo.Ai - Image Generator4.8· 11K ratings60% negative · 94/156
Locally AI by LM Studio4.7· 2K ratings17% negative · 22/126
HubSpot4.7· 15K ratings53% negative · 174/331
Amazon Business: B2B Shopping4.8· 18K ratings72% negative · 174/242Star ratings are Apple’s lifetime averages across every rating ever left. Negative shares are counted from the reviews in our corpus — windows vary per app.
Every complaint, ranked.
Shares of 138 counted complaints. Tap a row for the reviews behind it. Each row carries a representative review — tap one for the rest.
“My team uses a description multiline text field that doesn’t show up in the mobile version of the app. Can’t enable it either. On top of that - Monday doesn’t allow you to access the web version and forces you into the mobile version. Can only use this app when sitting at a desk. The way this works makes a mobile experience less than pointless - it’s counterproductive. Also, on both the web…”monday.com - AI Work Platform
“I’ve been using this app for about two years. The app was updated, and now it only shows messages. I may be missing some thing obvious, but it should not be this hard to the find the most basic feature of a phone app, the area you can use the phone. As I frequently reference in software reviews for very bad human interface software should be designed by dyslexic people because they make things si…”RingCentral
“This app is so glitchy! I waste so much time getting AI to help me form emails and then losing them because of a glitch on the Phone app. I don’t have time to pull out my laptop and do everything on my computer every time. This app is forced on me by my company, is highly non-intuitive, and redundant (have to input contact, company, and lead completely separately with no autonomous entry, not even…”HubSpot
“This app has a serious customer service and billing problem. Manus consumed a large number of paid credits during a failed agent session, repeatedly worked from the wrong project context, mishandled files, displaced or recreated figures in an academic manuscript, caused figure-caption mismatches, and then support deflected the issue through AI-style responses instead of providing meaningful human …”Manus - AI Agent & Automation
“I have not had any problems with this app so far. I am writing a review because apparently with the free version there is no app support. Ok fair. Except that the app is glitching and I cannot contact anyone to let them know. I can no longer access my campaigns, view analytics or do anything helpful in the app. And- the computer version does not have the same functions as the app. Maybe someone wi…”Mailchimp Email Marketing
“I will absolutely NOT buy or upgrade to ANY app or Developer that doesn’t allow even 1 rendering for a simple short 3-5 second video without trying to get User to purchase. It wasted my time, came up with pop up notifications 3 different times of 3 different error messages saying: 1) the job failed unexpectedly please try again later then 2) 98 tokens refunded; something went wrong & 1/1 images co…”Leonardo.Ai - Image Generator
“This is the fourth time this app has asked me to rate it this week. Sad and thirsty. Also this week, DriveCentric, Inc emailed me asking for (you guessed it) another survey rating their app. I completed it and had the chance to give them a zero. About ten minutes later, they called me to give them a verbal survey. They demanded I explain the rating. When I told them this was the only iOS app that …”DriveCentric
This is the what. The Deep Report is the why.
Sample below is from the live budgeting apps Deep Report — yours is generated to order for ai business automation tools.
The #1 counted gap
Sync & data runs 5.8% of this shelf’s negatives vs 2.2% typical, present in 9 of 14 apps.
+ 10 more gaps, ranked, inside.
Rival by rival
Owns: Largest reach; bill-negotiation hook
Exposed: Billing fraud perception ('billing every three weeks'); inaccurate sync; no Zelle/CashApp
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7 rivals read this way inside — owned ground and exposed flank, each.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in ai business automation tools is still open — the part a model can’t reconstruct.
Frequently asked
What do users complain about most in ai business automation tools?
The most common complaint is "Missing or inaccessible features compared to web version" — 23% of analyzed complaints across 52 apps.
How many reviews did App Imp analyze for ai business automation tools?
7,996 real App Store reviews across 52 apps — frequency-ranked and counted, never estimated.
What are the top complaints in ai business automation tools?
1. Missing or inaccessible features compared to web version (23%); 2. Poor navigation, confusing user interface, or unintuitive design (20%); 3. App crashes, freezes, or becomes unresponsive (20%); 4. Poor customer support or lack of human contact options (12%); 5. Login failures, authentication loops, or persistent logouts (10%).
Other counted categories
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 7,996 reviews across 52 ai business automation tools.