What users complain about in food delivery apps
Support failures compound technical problems, making reliability issues feel worse than they otherwise would.
7,790 reviews · 37 apps analyzed · Analysis as of June 18, 2026
App slow performance or poor user interface design
Mentioned in 23% of complaints across the 37 apps we analyzed in food delivery apps.
Every complaint, ranked by frequency
01App slow performance or poor user interface design
23%Found in 38 reviews.
“So I’m from the United States, and I was using Deliveroo for groceries. I found the app itself to be extremely inaccessible, often times when I was trying to look for specific items, the app would jump around as I was searching on the screen. Whenever I wanted to delete the…”
02Customer support unavailable or unhelpful
22%Found in 36 reviews.
“Several times the app has misinterpreted receipts and charged too much. Customer service refuses to understand the problem, rules against you, and cuts off communication. I’m currently disputing a $68 overcharge with my credit card company. Additionally, the method of disputing…”
03App crashes, freezes, or fails to load
18%Found in 29 reviews.
“So I live in the United States, and I do not know Spanish, I only use this app for when I am on vacation in El Salvador, I know everyone in the reviews already are talking about the app crashing, no customer service, no possible way to cancel orders, and nonstop failed debit and…”
04Checkout, payment processing, or order placement errors
11%Found in 18 reviews.
“This app needs lots of improvement. They still have not fixed their payment bug. Every single card I’ve tried to use has failed. The app delivers a message that says: failed to process card issue card. This is not a user issue!! Wolt—this is your problem that needs to be fixed…”
05Incorrect order information or missing/wrong items
10%Found in 16 reviews.
“Where do I begin? I was visiting from the USA, and had heard a lot about swiggy. Little did I know what I was about to experience after downloading your app. They readily accepted my us phone number and credit card payments. But when it came to calling the driver the app did not…”
06Login, authentication, or account access problems
9%Found in 15 reviews.
“Not sure what this app is even supposed to do. I downloaded it after someone recommended it, thinking it would make things easier—but it’s been nothing but a headache. I tried logging in with my Indian number, and it kept throwing an error saying the number was used in the past…”
07Frequent app updates or bugs introduced by updates
8%Found in 13 reviews.
“This app is pretty janky overall. I hate the low inventory substitution pop up that won’t stop popping up every time you increase a product number. 🙄 I filled an entire cart, realized I had chosen the wrong address for delivery (my in laws), but had to dump the entire order…”
Frequently asked
What do users complain about most in food delivery apps?
The most common complaint is "App slow performance or poor user interface design" — 23% of analyzed complaints across 37 apps.
How many reviews did AppImp analyze for food delivery apps?
7,790 real App Store reviews across 37 apps — frequency-ranked and counted, never estimated.
What are the top complaints in food delivery apps?
1. App slow performance or poor user interface design (23%); 2. Customer support unavailable or unhelpful (22%); 3. App crashes, freezes, or fails to load (18%); 4. Checkout, payment processing, or order placement errors (11%); 5. Incorrect order information or missing/wrong items (10%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in food delivery appsis still open — the part a model can’t reconstruct.
Run the full reportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 7,790 reviews across 37 food delivery apps.