What users complain about in business directory apps
Business directory users prioritize app stability and complete mobile feature parity over all other concerns.
5,899 reviews · 48 apps analyzed · Analysis as of June 26, 2026
App crashes, freezes, or force closes
Mentioned in 25% of complaints across the 48 apps we analyzed in business directory apps.
Every complaint, ranked by frequency
01App crashes, freezes, or force closes
25%Found in 39 reviews.
“Not one to leave a review, but I feel people need to be forewarned for the mobile app. Years of issues, started using in 2018. Yes my iPhone is updated, yes I’m using the latest versions always. Glitches galore for me and coworkers who rely on being able efficiently to book…”
02App features missing or unavailable on mobile
22%Found in 34 reviews.
“I really wish the app had a way to open your books up at a certain date of each month. That way clients can anticipate your books being open every month, two months, etc… Also, I don’t like the fact that the mobile app only lets you add one size photo in the details of a…”
03Constant login issues and session logout problems
16%Found in 25 reviews.
“Unfortunately, my gym uses this app. I’ve been going to this gym for years and have to login to this app to reserve my spot in class. Over the hundreds, maybe even a thousand, times I’ve opened this app, there has always been an error. “Whoops! Something went wrong” is something…”
04App takes too long to load or perform tasks
16%Found in 25 reviews.
“The app has several usability issues that significantly impact the user experience. First, copying messages is unreliable. Many times, when I long-press a message and select “Copy,” nothing gets copied. Repeating the action multiple times doesn’t help, and the only workaround is…”
05Messages or notifications not appearing or syncing
7%Found in 10 reviews.
“The app doesn’t always alert me of a new appointment or if the client has made an appointment. The app also doesn’t allow you to tell the difference between a client that cancels their appointment and a client that simply moves their appointment. I’ll get an alert that they’ve…”
06Poor or unresponsive customer support
7%Found in 10 reviews.
“Jobber could and should be great but imagine if their developers houses or their office flooded and they couldn’t get ahold of a plumber on the weekend. They’d be irate They’re elitists who think they’re special because they can code. Instead of humble people working with…”
07Outdated interface or UI design problems
7%Found in 10 reviews.
“This app is an absolute nightmare. I genuinely cannot understand how MindBody has the audacity to call itself functional. The interface is clunky, outdated, and feels like it was designed in the Stone Age. Trying to book an appointment or manage anything is a full-time job. It…”
Frequently asked
What do users complain about most in business directory apps?
The most common complaint is "App crashes, freezes, or force closes" — 25% of analyzed complaints across 48 apps.
How many reviews did AppImp analyze for business directory apps?
5,899 real App Store reviews across 48 apps — frequency-ranked and counted, never estimated.
What are the top complaints in business directory apps?
1. App crashes, freezes, or force closes (25%); 2. App features missing or unavailable on mobile (22%); 3. Constant login issues and session logout problems (16%); 4. App takes too long to load or perform tasks (16%); 5. Messages or notifications not appearing or syncing (7%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in business directory appsis still open — the part a model can’t reconstruct.
Run the full reportSee a sample Deep ReportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 5,899 reviews across 48 business directory apps.