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What users complain about Business Directory apps

App crashes, freezes, or force closes.

Across 5,899 reviews of the 48 biggest business directory apps: Business directory users prioritize app stability and complete mobile feature parity over all other concerns.

5,899 reviews · 48 apps · 153 complaints · as of June 26, 2026

25%
App crashes, freezes, or force closes
39 complaints
22%
App features missing or unavailable on mobile
34 complaints
16%
Constant login issues and session logout problems
25 complaints
Not one to leave a review, but I feel people need to be forewarned for the mobile app. Years of issues, started using in 2018. Yes my iPhone is updated, yes I’m using the latest versions always. Glitches galore for me…
Booker Mobile

The apps behind these complaints.

What the store shows beside what their reviews count to.

Meta Business Suite4.7· 495K ratings60% negative · 240/401
SalonCentric4.8· 36K ratings66% negative · 214/324
ADP Mobile Solutions4.7· 4.4M ratings87% negative · 783/898
Vagaro Pro4.4· 14K ratings39% negative · 168/436
Jobber Field Service Software4.8· 21K ratings36% negative · 130/366
Mindbody Business4.6· 23K ratings74% negative · 289/390

Star ratings are Apple’s lifetime averages across every rating ever left. Negative shares are counted from the reviews in our corpus — windows vary per app.

Every complaint, ranked.

Shares of 153 counted complaints. Tap a row for the reviews behind it. Each row carries a representative review — tap one for the rest.

Not one to leave a review, but I feel people need to be forewarned for the mobile app. Years of issues, started using in 2018. Yes my iPhone is updated, yes I’m using the latest versions always. Glitches galore for me and coworkers who rely on being able efficiently to book remotely and take the load off of our Receptionist. Depending on the day, existing client appointments that have been booked …Booker Mobile
I really wish the app had a way to open your books up at a certain date of each month. That way clients can anticipate your books being open every month, two months, etc… Also, I don’t like the fact that the mobile app only lets you add one size photo in the details of a service. For instance if my photo is more rectangle, it’ll end up getting cut off because it only allows a square photo. Not sur…Booksy Biz: Booking & Payments
Unfortunately, my gym uses this app. I’ve been going to this gym for years and have to login to this app to reserve my spot in class. Over the hundreds, maybe even a thousand, times I’ve opened this app, there has always been an error. “Whoops! Something went wrong” is something you should just get used to seeing. Obviously something is wrong with the code, but throughout the app updates they’ve …Zen Planner Member App
The app has several usability issues that significantly impact the user experience. First, copying messages is unreliable. Many times, when I long-press a message and select “Copy,” nothing gets copied. Repeating the action multiple times doesn’t help, and the only workaround is to completely close and reopen the app. Second, the search functionality is limited. When searching for a person or keyw…Meta Business Suite
The app doesn’t always alert me of a new appointment or if the client has made an appointment. The app also doesn’t allow you to tell the difference between a client that cancels their appointment and a client that simply moves their appointment. I’ll get an alert that they’ve canceled when they have rescheduled an appointment. Also the app doesn’t; allow you to move the appointment within the dam…SalonBiz Stylist
Jobber could and should be great but imagine if their developers houses or their office flooded and they couldn’t get ahold of a plumber on the weekend. They’d be irate They’re elitists who think they’re special because they can code. Instead of humble people working with service workers they actually think they’re doing you a favor because they have a skill you don’t have When your app breaks…Jobber Field Service Software
This app is an absolute nightmare. I genuinely cannot understand how MindBody has the audacity to call itself functional. The interface is clunky, outdated, and feels like it was designed in the Stone Age. Trying to book an appointment or manage anything is a full-time job. It glitches, freezes, and kicks you out constantly. And don’t even get me started on the login process—it’s like a labyrinth …Mindbody Business
Deep Report

This is the what. The Deep Report is the why.

Sample below is from the live budgeting apps Deep Report — yours is generated to order for business directory apps.

The #1 counted gap

Sync & data runs 5.8% of this shelf’s negatives vs 2.2% typical, present in 9 of 14 apps.

+ 10 more gaps, ranked, inside.

Rival by rival

Rocket Money - Bills & Budgets68% negative367,314 ratings

Owns: Largest reach; bill-negotiation hook

Exposed: Billing fraud perception ('billing every three weeks'); inaccurate sync; no Zelle/CashApp

Intuit Credit Karma

Owns:

Exposed:

NerdWallet: Smart Money App

Owns:

Exposed:

YNAB

Owns:

Exposed:

Monarch: Budget & Track Money

Owns:

Exposed:

7 rivals read this way inside — owned ground and exposed flank, each.

Root causes behind each complaint, which competitor has already solved it, and whether the gap in business directory apps is still open — the part a model can’t reconstruct.

Frequently asked

What do users complain about most in business directory apps?

The most common complaint is "App crashes, freezes, or force closes" — 25% of analyzed complaints across 48 apps.

How many reviews did App Imp analyze for business directory apps?

5,899 real App Store reviews across 48 apps — frequency-ranked and counted, never estimated.

What are the top complaints in business directory apps?

1. App crashes, freezes, or force closes (25%); 2. App features missing or unavailable on mobile (22%); 3. Constant login issues and session logout problems (16%); 4. App takes too long to load or perform tasks (16%); 5. Messages or notifications not appearing or syncing (7%).

Other counted categories

Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 5,899 reviews across 48 business directory apps.