App crashes freezes and performance issues.
Across 8,857 reviews of the 24 biggest fitness tracking and recovery apps: Technical stability and responsiveness matter more to users than feature breadth, as crashes and ignored bugs erode trust faster than support gaps.
8,857 reviews · 24 apps · 75 complaints · as of August 8, 2026
“I barely started using the app And for some reason when it completely freezes and can’t click a single thing. Restarted my phone and the app and ended up still frozen on a page I could not tap a single thing or even…”
The apps behind these complaints.
What the store shows beside what their reviews count to.
Instagram4.7· 29.4M ratings78% negative · 1560/1999
Bevel: AI Health Coach4.8· 15K ratings23% negative · 105/461
FITIV Pulse - Workout Tracker4.6· 13K ratings30% negative · 87/286
Snapchat4.5· 5.9M ratings75% negative · 1047/1391
Whop4.8· 58K ratings71% negative · 197/278
Muscle Booster Workout Tracker4.5· 137K ratings45% negative · 213/471Star ratings are Apple’s lifetime averages across every rating ever left. Negative shares are counted from the reviews in our corpus — windows vary per app.
Every complaint, ranked.
Shares of 75 counted complaints. Tap a row for the reviews behind it. Each row carries a representative review — tap one for the rest.
“For whatever reason, this app just doesn’t load well and ends up having blank everything. Reloading the app doesn’t help, making sure data is connected isn’t the solution…whatever the issue is, it’s annoying and it appears to be with the app itself and not the data or phone. Seems like a very poorly optimized app. Possibly why they started giving almost everything for free. Lots of good competitor…”Bevel: AI Health Coach
“I’ve finally had enough, your users have suffered through your bs for years and I can’t take it anymore. I’m typing this in hopes that you might understand how much you’ve been pissing me off. You have created one of the biggest app falloff's I have ever experienced Y’all have made us deal with so many problems, I am convinced that you go into the office everyday brainstorming how you can make thi…”Snapchat
“The worst onboarding experience ever! I’ve created account through the app, but can’t access it. I can login through web though. But the same credentials in app lead me to login error saying that I need to create new username. And I already have one! And it works on web! But doesn’t work in app. Customer Support is just a not very smart AI that keeps sending me standard login and sign in instruc…”WHOOP
“Do not get this app!! I used this app for a few years and really liked it but something has changed recently and my workouts haven’t “updated” since June. Customer service is ABYSMAL and IMPOSSIBLE to find a phone number. Text chats go in circles of “how can we help…send screenshots of app and login…we are escalating this…your problem appears resolved” over and over. I’ve done all the trouble shoo…”Sports Tracker: Run Bike Hike
“I love the in-depth data and logging, but whoops seriously fumbled with this app. I am a professional UI & UX consultant who has worked with over 700 companies. Whoop’s app is not intuitive or user friendly, and its implementation of its AI features are occasionally useful but the W ai logo covers the spot where the “+” SHOUKD be to add workouts. Also the color scheme is difficult to read and…”WHOOP
“I’ve been using this app for almost a year and I love it. However I’ve got disappointed. I’ve never used the feature to upload a photo, until now that I started to wanting to track my progress at least visually. The problem is that if you upload it directly from the camera, once you upload it you don’t have a way to download it. It should either leave a copy of that photo in your photos app or at…”Lyfta: Gym Workout Tracker Log
“The only reason I don’t give it a five star review is that one many of the features that would be nice to have need to be paid for to acquire. Secondly I don’t grant the app a full set of five stars because I need more stuff/tools added to the unpaid version that will make me want to actually purchase it. A glimpse of what a paid subscription is like.”Running Walking Tracker Goals
This is the what. The Deep Report is the why.
Sample below is from the live budgeting apps Deep Report — yours is generated to order for fitness tracking and recovery apps.
The #1 counted gap
Sync & data runs 5.8% of this shelf’s negatives vs 2.2% typical, present in 9 of 14 apps.
+ 10 more gaps, ranked, inside.
Rival by rival
Owns: Largest reach; bill-negotiation hook
Exposed: Billing fraud perception ('billing every three weeks'); inaccurate sync; no Zelle/CashApp
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7 rivals read this way inside — owned ground and exposed flank, each.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in fitness tracking and recovery apps is still open — the part a model can’t reconstruct.
Frequently asked
What do users complain about most in fitness tracking and recovery apps?
The most common complaint is "App crashes freezes and performance issues" — 29% of analyzed complaints across 24 apps.
How many reviews did App Imp analyze for fitness tracking and recovery apps?
8,857 real App Store reviews across 24 apps — frequency-ranked and counted, never estimated.
What are the top complaints in fitness tracking and recovery apps?
1. App crashes freezes and performance issues (29%); 2. Bug fixes ignored months without resolution (19%); 3. Login account access and authentication failures (13%); 4. Poor customer support and lack of contact options (13%); 5. Confusing unintuitive user interface design (11%).
Other counted categories
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 8,857 reviews across 24 fitness tracking and recovery apps.