Login authentication and password issues.
Across 8,602 reviews of the 26 biggest mobile carrier and wireless service apps: Authentication failures and app crashes are nearly tied as critical issues, suggesting both backend stability and security infrastructure need urgent attention.
8,602 reviews · 26 apps · 148 complaints · as of August 17, 2026
“Every time I see that this app has updated, I check to see if it’s finally fixed. And, every time I try to log in, it spools forever until giving the “Oops!” message. Looking through the reviews, it is CLEARLY not an…”
The apps behind these complaints.
What the store shows beside what their reviews count to.
Amazon Shopping4.8· 8.4M ratings82% negative · 1360/1654
Verizon Home4.4· 19K ratings83% negative · 270/325
AT&T4.8· 227K ratings79% negative · 547/690
My Verizon4.7· 5.5M ratings73% negative · 364/501
Mint Mobile4.7· 254K ratings62% negative · 251/405
T-Life4.8· 1.3M ratings86% negative · 441/510Star ratings are Apple’s lifetime averages across every rating ever left. Negative shares are counted from the reviews in our corpus — windows vary per app.
Every complaint, ranked.
Shares of 148 counted complaints, from 146 reviews — a review can carry more than one theme. Each row carries a representative review — tap one for the rest.
“Every time I see that this app has updated, I check to see if it’s finally fixed. And, every time I try to log in, it spools forever until giving the “Oops!” message. Looking through the reviews, it is CLEARLY not an isolated issue. So, my question is: How many times do you need to be told that there is a problem before you fix the app? Maybe I’m uniquely blessed, but yours is the single, solita…”MediacomConnect
“Is there a reason why the app keeps spazzing out on me? After a few minutes of looking for whatever it starts to go blank and or flash the images and then the app crashes and closes. Prompting me to reopen and try and find where i was or the last item i was looking at. This has been going on for quite awhile now and i was hoping it would fix itself but it hasn’t. This is all day every day. It’s qu…”Amazon Shopping
“It’s a common practice among tech companies nowadays to have a website that is slow and buggy to encourage users to use a mobile app instead. When I first started using this app, I assumed that this is what Boost must be doing, simply making a bad app to get me to use their website. Despite the complete train wreck that is this horrible mobile application, I was wrong. Before getting into the det…”Boost Mobile
“I’m not dragging this out long I’m just going to say this…privacy, transparency, accountability, service and trust? Absolutely negative for me. This isn’t a minor one time issue, it’s on the regular and I’m fed all the way up. The app? This never displays my bill the way they say that it’s supposed to. I call and they say one thing and I reassure them that my comprehension and reading skills are a…”Boost Mobile
“Horrible! I am not able to change setting in the app! Constant message saying cannot contact server!!! What’s worse is they charge for this trash! Does not block spam texts! I have it set in the app to not allow voicemail, but spam callers who I have already reported and blocked using the app are still able to leave voicemail! I receive over a dozen spam texts a day. I have reported and blocke…”Verizon Call Filter
“This setup should be “focus group tested” before release to the customer. My bet is the direction/help will be trashed by everyone with no previous knowledge of the app. 1. The on screen instructions are incomplete (they don’t state what to do, only a part of requirements). Remember (which help & technical writers have a real problem with): DEFINE EACH STEP & WHAT IS EXPECTED: The KISS METHO…”Verizon Family
“You took a perfectly functional app that’s served our family well for the last several years and replaced it with this mess which greatly pales in comparison. From login glitches to unwanted, unstoppable notifications completely unrelated to my child’s watch, they’ve added annoyance rather than convenience. I don’t need advice on parenting or updates on current trends, and using this app as a vess…”Verizon Family
This is the what. The Deep Report is the why.
Sample below is from the live budgeting apps Deep Report — yours is generated to order for mobile carrier and wireless service apps.
The #1 counted gap
Sync & data runs 5.8% of this shelf’s negatives vs 2.2% typical, present in 9 of 14 apps.
+ 10 more gaps, ranked, inside.
Rival by rival
Owns: Largest reach; bill-negotiation hook
Exposed: Billing fraud perception ('billing every three weeks'); inaccurate sync; no Zelle/CashApp
Owns:
Exposed:
Owns:
Exposed:
Owns:
Exposed:
Owns:
Exposed:
7 rivals read this way inside — owned ground and exposed flank, each.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in mobile carrier and wireless service apps is still open — the part a model can’t reconstruct.
Frequently asked
What do users complain about most in mobile carrier and wireless service apps?
The most common complaint is "Login authentication and password issues" — 18% of analyzed complaints across 26 apps.
How many reviews did App Imp analyze for mobile carrier and wireless service apps?
8,602 real App Store reviews across 26 apps — frequency-ranked and counted, never estimated.
What are the top complaints in mobile carrier and wireless service apps?
1. Login authentication and password issues (18%); 2. App crashes, freezes, and fails to load (18%); 3. Features don't work or are missing entirely (16%); 4. Error messages and unclear app notifications (16%); 5. Pages fail to load or display blank screens (14%).
Other counted categories
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 8,602 reviews across 26 mobile carrier and wireless service apps.