Login and authentication issues.
Across 7,848 reviews of the 41 biggest telecom and mobile carrier apps: Authentication failures and performance problems overshadow UI issues, indicating backend stability matters more than interface design to users.
7,848 reviews · 41 apps · 97 complaints · as of August 28, 2026
“This is just regarding the app on iPadOS, not US Mobile overall, which we have found to be pretty good. But the app often prompts you to update and to re-enter your credentials. And for a while now it won’t let you log…”
The apps behind these complaints.
What the store shows beside what their reviews count to.
AT&T4.8· 238K ratings80% negative · 623/779
My Verizon4.7· 5.5M ratings73% negative · 402/549
Messenger4.7· 13.5M ratings48% negative · 370/763
CSCPay Mobile4.2· 35K ratings93% negative · 390/420
MediacomConnect3.3· 8K ratings82% negative · 335/408
Visible mobile4.6· 233K ratings59% negative · 277/472Star ratings are Apple’s lifetime averages across every rating ever left. Negative shares are counted from the reviews in our corpus. Windows vary per app.
Every complaint, ranked.
Shares of 97 counted complaints. Tap a row for the reviews behind it. Each row carries a representative review. Tap one for the rest.
“This is just regarding the app on iPadOS, not US Mobile overall, which we have found to be pretty good. But the app often prompts you to update and to re-enter your credentials. And for a while now it won’t let you log in at all. After you enter your username and password, the pane with those fields gets stuck behind a separate “Sign In” pane, rendering the app useless. You can’t see anything and …”US Mobile
“It’s a common practice among tech companies nowadays to have a website that is slow and buggy to encourage users to use a mobile app instead. When I first started using this app, I assumed that this is what Boost must be doing, simply making a bad app to get me to use their website. Despite the complete train wreck that is this horrible mobile application, I was wrong. Before getting into the det…”Boost Mobile
“I’ve been using the mobile app for a couple of years now, and it increasingly is frustrating to use. The UI is not super intuitive and there are many tabs/options that go nowhere or don’t really do what you think that they do. I’ve had the machines break down on me a couple of times now and still haven’t gotten a refund since the first one I filed almost 2 years ago now hasn’t changed in status an…”CSCPay Mobile
“Every time I see that this app has updated, I check to see if it’s finally fixed. And, every time I try to log in, it spools forever until giving the “Oops!” message. Looking through the reviews, it is CLEARLY not an isolated issue. So, my question is: How many times do you need to be told that there is a problem before you fix the app? Maybe I’m uniquely blessed, but yours is the single, solita…”MediacomConnect
“After several recent updates of the app, the dashboard was failing to load which made the app useless for me (first time I’ve had issue with app in the 2 years using it). Speaking with their tech support they suggested to open the app and go into settings and clear the cache. This resolved my issues. It would be nice if US mobile monitored the reviews and provided useful responses, perhaps even ac…”US Mobile
“Buyers Beware!!! What is the point of paying to get ad free use of the app and then turn around while using it and ask for feedback repeatedly? It’s ridiculous to ask over and over for multiple feedback questions on various things. Just as annoying as the ads and then you answer the feedback in hopes it’ll go away but nope, the feedback remains on the screen once submitted and starts all over when…”Speedtest by Ookla
“This app works fine most of the time, but has so many issues and is extremely frustrating when it does not work as it wastes my time and money. The machines have stolen my money after not working and you have to stay on hold for 20 minutes to talk to a representative. Also, NONE of the machines have ever accepted a card or Apple Pay even though they’re supposed to, so if the app is having issues c…”CSCPay Mobile
This is the what. The Deep Report is the why.
Sample below is from the live budgeting apps Deep Report. Yours is generated to order for telecom and mobile carrier apps.
The #1 counted gap
Sync & data runs 5.8% of this market’s negatives vs 2.2% typical, present in 9 of 14 apps.
+ 10 more gaps, ranked, inside.
Rival by rival
Owns: Largest reach; bill-negotiation hook
Exposed: Billing fraud perception ('billing every three weeks'); inaccurate sync; no Zelle/CashApp
Owns:
Exposed:
Owns:
Exposed:
Owns:
Exposed:
Owns:
Exposed:
7 rivals read this way inside: owned ground and exposed flank, each.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in telecom and mobile carrier apps is still open, the part a model can’t reconstruct.
Frequently asked
What do users complain about most in telecom and mobile carrier apps?
The most common complaint is "Login and authentication issues", 19% of analyzed complaints across 41 apps.
How many reviews did App Imp analyze for telecom and mobile carrier apps?
7,848 real App Store reviews across 41 apps. Frequency-ranked and counted, never estimated.
What are the top complaints in telecom and mobile carrier apps?
1. Login and authentication issues (19%); 2. Poor app performance and slow loading (18%); 3. Confusing UI design and poor navigation (16%); 4. App crashes and freezes frequently (15%); 5. Pages fail to load or display blank screens (13%).
Other counted categories
Every figure above is counted from real, public App Store reviews, never estimated, never LLM-invented. 7,848 reviews across 41 telecom and mobile carrier apps.