Investigate login & auth firstextreme
31.4% here · 9% in its market · 7.5% store-wide.
Bank of America Mobile Banking
Bank of America
4.81star5,024,957 ratings
5 decisions.
Shares of this app’s 494 recent negative reviews.
Investigate UXhigh
9.9% here · 4.1% in its market · 4.9% store-wide.
Watch performanceelevated
30% here · 12.9% in its market · 16.3% store-wide.
Watch supportelevated
9.3% here · 22.2% in its market · 7.8% store-wide.
Protect ads, limits & caps, sync & data, billing and accuracy
Ads, Limits & caps, Sync & data, Billing, Accuracy all run well below the store’s typical rate.
Read those two together. Ratings are cumulative, reviews are recent. A 4.81star average beside 83% negative is the finding, not an error.
Ratings.
5,025,031 ratings · Apple’s own count, fetched daily
5star4,465,471
4star365,451
3star84,685
2star28,250
1star81,174
The market in numbers
All 11 panel members · 2026-09-02 snapshot.
| App | Ratings | Login & auth |
|---|---|---|
 Bank of America Mobile Banking | 5,024,957 | 31.4% |
 Chase Mobile®: Bank & Invest | 9,471,110 | 14.6% |
 Varo Bank: Online Banking | 233,497 | 13.5% |
 Capital One Mobile | 11,049,247 | 11.5% |
 SoFi: Bank, Invest & Crypto | 385,470 | 9.6% |
 Venmo | 15,470,059 | 8.9% |
 Current - Mobile Banking | 196,252 | 8.7% |
 Wells Fargo Mobile® | 10,734,100 | 6.5% |
 Robinhood Banking | 85,407 | 5.4% |
 Chime® – Mobile Banking | 1,579,995 | 4.8% |
 OnePay – Mobile Banking | 427,795 | 4.1% |
Counted from real App Store reviews · 2026-09-02
How this is counted
Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.