Protect billing
16.6% here · 24% in its market · 30.8% store-wide. Normal for the store.
Capital One Mobile
Capital One Services, LLC
4.85star11,049,247 ratings
5 decisions.
Shares of this app’s 374 recent negative reviews.
Watch supportelevated
13.9% here · 21.5% in its market · 7.8% store-wide.
Watch login & authelevated
11.5% here · 11.2% in its market · 7.5% store-wide.
Watch accuracyelevated
1.9% here · 0.8% in its market · 1.5% store-wide.
Limits & caps is at typical. Skip it
1.6% here · 1.2% in its market · 1.9% store-wide. Normal for the store.
Read those two together. Ratings are cumulative, reviews are recent. A 4.85star average beside 53% negative is the finding, not an error.
Ratings.
11,073,291 ratings · Apple’s own count, fetched daily
5star10,067,461
4star661,371
3star149,046
2star42,156
1star153,257
The market in numbers
All 11 panel members · 2026-09-02 snapshot.
| App | Ratings | Billing |
|---|---|---|
 Chime® – Mobile Banking | 1,579,995 | 44.6% |
 Current - Mobile Banking | 196,252 | 39.1% |
 OnePay – Mobile Banking | 427,795 | 32% |
 Varo Bank: Online Banking | 233,497 | 30.4% |
 SoFi: Bank, Invest & Crypto | 385,470 | 26.2% |
 Robinhood Banking | 85,407 | 25% |
 Wells Fargo Mobile® | 10,734,100 | 22.1% |
 Venmo | 15,470,059 | 19.4% |
 Capital One Mobile | 11,049,247 | 16.6% |
 Chase Mobile®: Bank & Invest | 9,471,110 | 16.4% |
 Bank of America Mobile Banking | 5,024,957 | 8.5% |
Counted from real App Store reviews · 2026-09-02
How this is counted
Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.