Protect billing
16.4% here · 24.1% in its market · 30.8% store-wide. Normal for the store.
Chase Mobile®: Bank & Invest
JPMorgan Chase Bank, NA
4.83star9,471,110 ratings
4 decisions.
Shares of this app’s 383 recent negative reviews.
Watch login & authelevated
14.6% here · 10.9% in its market · 7.5% store-wide.
Skip support, UX and limits & caps work
Support, UX, Limits & caps all run at or below the store’s typical rate.
Protect accuracy, ads and performance
Accuracy, Ads, Performance all run well below the store’s typical rate.
n = 44. Too thin to act on. We recount weekly.
Read those two together. Ratings are cumulative, reviews are recent. A 4.83star average beside 54% negative is the finding, not an error.
Ratings.
9,487,417 ratings · Apple’s own count, fetched daily
5star8,585,638
4star578,860
3star128,293
2star42,574
1star152,052
The market in numbers
All 11 panel members · 2026-09-02 snapshot.
| App | Ratings | Billing |
|---|---|---|
 Chime® – Mobile Banking | 1,579,995 | 44.6% |
 Current - Mobile Banking | 196,252 | 39.1% |
 OnePay – Mobile Banking | 427,795 | 32% |
 Varo Bank: Online Banking | 233,497 | 30.4% |
 SoFi: Bank, Invest & Crypto | 385,470 | 26.2% |
 Robinhood Banking | 85,407 | 25% |
 Wells Fargo Mobile® | 10,734,100 | 22.1% |
 Venmo | 15,470,059 | 19.4% |
 Capital One Mobile | 11,049,247 | 16.6% |
 Chase Mobile®: Bank & Invest | 9,471,110 | 16.4% |
 Bank of America Mobile Banking | 5,024,957 | 8.5% |
Counted from real App Store reviews · 2026-09-02
How this is counted
Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.