Investigate support firsthigh
24.4% vs 7.8% typical store-wide.
How it compares
- this app
- 24.4%
- 62 of 254
- its market
- 21.3%
- rivals only
- store-wide
- 7.8%
- typical
Shipt: Order Grocery Delivery
Shipt LLC
4.88star135,367 ratings
24.4%Support
61%Negative reviews
Read those two together. Ratings are cumulative, reviews are recent. A 4.88star average beside 61% negative is the finding, not an error.
4 decisions.
Shares of this app’s 254 recent negative reviews.
Watch billingelevated
40.6% vs 30.8% typical store-wide.
How it compares
- this app
- 40.6%
- 103 of 254
- its market
- 42%
- rivals only
- store-wide
- 30.8%
- typical
Watch accuracyelevated
2% vs 1.5% typical store-wide.
How it compares
- this app
- 2%
- 5 of 254
- its market
- 2.5%
- rivals only
- store-wide
- 1.5%
- typical
Protect ads, login & auth, performance and UX
Ads, Login & auth, Performance, UX all run well below the store’s typical rate.
n = 42. Too thin to act on. We recount weekly.
How it compares
- Ads0.8% of 254 · shelf 1.2% · store 10.2%
- Login & auth3.9% of 254 · shelf 3.2% · store 7.5%
- Performance9.1% of 254 · shelf 10.2% · store 16.3%
- UX2.8% of 254 · shelf 2% · store 4.9%
The market in numbers
All 11 panel members · 2026-09-02 snapshot.
| App | Ratings | Support |
|---|---|---|
 instashop: Groceries & more | 14,933 | 36.6% |
 Uber Eats: Food & Groceries | 10,695,436 | 33% |
 Postmates - Food Delivery | 2,050,789 | 30.7% |
 Shipt: Order Grocery Delivery | 135,367 | 24.4% |
 Gopuff - Grocery Delivery | 258,196 | 23.1% |
 Instacart Shopper: Earn money | 1,620,677 | 22.2% |
 Instacart: Groceries & Food | 4,750,827 | 21.8% |
 Drive and Shop with Shipt | 228,293 | 16.5% |
 DoorDash: Food, Grocery, More | 22,990,513 | 15.6% |
 Spark Driver | 291,001 | 10.8% |
 ALDI Grocery Pickup & Delivery | 111,427 | 3.4% |
The whole market, counted
Every counted complaint across grocery delivery apps, and the gaps nobody in this market has fixed.
Read the grocery delivery apps reportCounted from real App Store reviews · 2026-09-02 · nothing estimated or modelled
How this is counted
Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.