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App Imp

Grocery delivery apps.

Support runs in 11 of the 11 apps here — nobody on this shelf has fixed it.

11 apps · 7,806 reviews held · 5,053 negative · 2026-08-24 snapshot

70/100 opportunity

5 of 6 factors · not advice
Nobody's fixed it11 of 11 apps100
How far above typical23.3% vs 9.2% typical63
How angryno deep report yet—
People in the market43,125,695 ratings100
Room to enterleader holds 53% of ratings47
Willingness to pay0 of 11 charge0

Mostly solved: limits & caps. 11 of 11 apps run below the store’s typical rate on it — while 11 of 11 still carry support complaints.

How this is scored

Weighted mean of the sub-scores, weights re-normalized over whatever is computable (nobody's fixed it 25 · how far above typical 20 · how angry 15 · people in the market 15 · room to enter 15 · willingness to pay 10). Fixed anchors map each count to 0–100: breadth and willingness-to-pay are straight shares; the gap’s heat tops out at 4times the store’s typical rate; anger scores star3 as 0 and star1.5 as 100; reach runs 104 to 107ratings on a log scale; room to enter is one minus the leader’s share of shelf ratings. A factor that cannot be counted is dropped and named — never imputed. The site’s one composite (#115, owner decision 2026-08-15); cited industry benchmarks are never blended in.

5 gaps.

01

Support — unfixed in 11 of 11 apps

high · 23.3% of this shelf’s 5,053 negative reviews, against 9.2% typical store-wide.

What they said · 1177 reviews
“Horrible! Uber all day!!!! — The worse app ever, i have received the wrong food so many times, and customer service is the worst!”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
“gives you the worst possible groceries and bare minimum refund — I ordered chicken and it came orange, shiny while having a smell to it. I ended up calling customer service to get a $7 refund…. how am i supposed to order chicken again with $7 now all stores are closed and im left with no dinner utterly ridiculous. Will be using Doordash from now on.”Instacart: Groceries & Food · 1star · Aug 22, 2026
“Long-time customer — terrible resolution — I’ve used Instacart for years and have spent thousands of dollars with the service, so this was incredibly disappointing. My shopper delivered my groceries to the wrong house. I immediately messaged him after seeing the delivery photo and told him it was not my house. He continued communicating with me, asked where my house was, and I gave him my correct”Instacart: Groceries & Food · 1star · Aug 22, 2026
How it compares
this shelf
23.3%
1,177 of 5,053
store-wide
9.2%
typical
breadth
100%
11 of 11 apps
02

Billing — unfixed in 11 of 11 apps

elevated · 46.7% of this shelf’s 5,053 negative reviews, against 32.1% typical store-wide.

What they said · 2361 reviews
  • Price judged too high for the value143 of 2361
  • Charge the user never authorised40 of 2361
  • Cancellation blocked or broken24 of 2361
  • Trial converted without clear consent18 of 2361
“Worst Experience — I never received my order after I paid extra for faster delivery. The shopper didn’t speak any English and thought I canceled my order but if that were true, then I would be able to message him about my order. He then kept mixing up my order with someone else’s even after sending screenshots of my order! InstaCart agents were no help because they couldn’t contact the shopper and”Instacart: Groceries & Food · 1star · Aug 23, 2026
“Worst App Ever — DoorDash is horrible for everyone involved. Dashers have to add multiple orders because it’s the only way to make some money, meaning wait times are very long and food is often cold. People are expected to tip before they even receive a service. The whole system pits the driver against the customer, and everyone ends up unhappy while DoorDash benefits from human laziness. All thes”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
“unacceptable — I ordered food and someone that wasn’t my dasher stole my food and I was told I could not get a refund”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
How it compares
this shelf
46.7%
2,361 of 5,053
store-wide
32.1%
typical
breadth
100%
11 of 11 apps
03

Accuracy — unfixed in 11 of 11 apps

elevated · 13.6% of this shelf’s 5,053 negative reviews, against 11.5% typical store-wide.

What they said · 688 reviews
“Horrible! Uber all day!!!! — The worse app ever, i have received the wrong food so many times, and customer service is the worst!”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
“Scam — Didn’t get refunded for wrong location after 1 min”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
“Long-time customer — terrible resolution — I’ve used Instacart for years and have spent thousands of dollars with the service, so this was incredibly disappointing. My shopper delivered my groceries to the wrong house. I immediately messaged him after seeing the delivery photo and told him it was not my house. He continued communicating with me, asked where my house was, and I gave him my correct”Instacart: Groceries & Food · 1star · Aug 22, 2026
How it compares
this shelf
13.6%
688 of 5,053
store-wide
11.5%
typical
breadth
100%
11 of 11 apps
04

Login & auth — unfixed in 11 of 11 apps

11.5% of this shelf’s 5,053 negative reviews, against 13.2% typical store-wide.

What they said · 581 reviews
“Meh — Meh, bad drivers, bad pricing, little accountability”Instacart: Groceries & Food · 1star · Aug 23, 2026
“Birthday reward — Everywhere says I can use my free slice of cheesecake reward ordering through DoorDash. I have my accounts linked properly and have tried multiple platforms as well as unlinking and relinking them. It’s just goofy. If you can’t order through DoorDash it should just say that.”DoorDash: Food, Grocery, More · 2star · Aug 23, 2026
“Refund — Not even a damn star should exist I’ve had issues with this app and will not recommend I rather get Uber Eats because I place two items that were from dash mart and 6 minutes after I place my order it got cancelled by them do to out of stock of the items I order which was pasta they then proceeded to do an investigation on their end to see why it was canceled I then call to see if I can g”DoorDash: Food, Grocery, More · 1star · Aug 22, 2026
How it compares
this shelf
11.5%
581 of 5,053
store-wide
13.2%
typical
breadth
100%
11 of 11 apps
05

Performance — unfixed in 11 of 11 apps

10.2% of this shelf’s 5,053 negative reviews, against 16.9% typical store-wide.

What they said · 514 reviews
“Worst, slowest delivery — These guys the absolute worst. I have an order that was picked up 20+ min ago. If you got to make multiple deliveries with hot Food and can’t do it efficiently I will never use door dash or a company that contracts them again. Vehicle has been down so I had to buy I will 100% make it a point to never use a restaurant that uses them”DoorDash: Food, Grocery, More · 1star · Aug 23, 2026
“They’ve gone AI! — I’m submitting this because I’m frustrated. I have been a customer of theirs since Covid, but lately the app is no longer working properly. The moment you submit an order it cannot be edited at all. However, when you try to contact customer support, you get an AI programmed with Instacart’s FAQs. You cannot address app errors with the AI and you cannot submit app trouble repor”Instacart: Groceries & Food · 2star · Aug 22, 2026
“Slow delivery — I don’t like that you have to pay extra just for the driver not to double dash someone else’s order. My food arrives cold and it takes much longer to arrive when I don’t. That’s not fair! I’ve since switched to DoorDash for this reason. My food arrives quickly with them no issues”Uber Eats: Food & Groceries · 1star · Aug 19, 2026
How it compares
this shelf
10.2%
514 of 5,053
store-wide
16.9%
typical
breadth
100%
11 of 11 apps

Is there a market for a new grocery delivery app?

11 apps compete on this shelf, holding 7,806 App Store reviews — and the widest unfixed complaint, support, runs in 11 of 11 of them at 23.3% of negative reviews against 9.2% typical. Those are counts, not a verdict — the page shows what is unfixed, not whether to build.

What do users complain about most in grocery delivery apps?

1. Support — in 11 of 11 apps, 23.3% of negative reviews; 2. Billing — in 11 of 11 apps, 46.7% of negative reviews; 3. Accuracy — in 11 of 11 apps, 13.6% of negative reviews; 4. Login & auth — in 11 of 11 apps, 11.5% of negative reviews; 5. Performance — in 11 of 11 apps, 10.2% of negative reviews.

How many grocery delivery app reviews did App Imp count?

7,806 US App Store reviews across 11 apps, 5,053 of them negative — counted on the 2026-08-24 snapshot, never estimated.

Searched on the App Store.

Apple’s own suggestions for grocery delivery apps terms, in their order.

earn money playing gamesgrocery deliveryearn money walkinggrocery delivery driverearn money with instant payoutsgrocery delivery driver job appsearn moneyearn money watching videos

Searched, but no app on this shelf says it in its name.

Who’s in it

All 11 apps counted on this shelf · 2026-08-24.

App
DoorDash: Food, Grocery, More22,990,51317%59%14%7%
Uber Eats: Food & Groceries10,673,67234%61%17%7%
Instacart: Groceries & Food4,750,82720%52%13%11%
Postmates - Food Delivery2,050,78934%60%17%6%
Instacart Shopper: Earn money1,620,67729%35%11%21%
Spark Driver291,00115%28%8%17%
Gopuff - Grocery Delivery258,19627%46%11%9%
Drive and Shop with Shipt228,29324%28%11%30%
Shipt: Order Grocery Delivery135,36724%52%12%15%
ALDI Grocery Pickup & Delivery111,4274%10%16%11%
instashop: Groceries & more14,93333%22%15%2%

Each cell: that app’s share of its own negative reviews. Bold from 1.15 times the store’s typical rate for that complaint, and only where an app holds 20+ negative reviews. Click a column to sort.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Postmates - Food Deliveryfree6.8% of 296
Shipt: Order Grocery Deliveryfree6.8% of 250
DoorDash: Food, Grocery, Morefree6.6% of 1195
Instacart: Groceries & Foodfree5.6% of 532
Uber Eats: Food & Groceriesfree4.6% of 872
Instacart Shopper: Earn moneyfree2% of 505
Drive and Shop with Shiptfree1.8% of 272
Spark Driverfree1.5% of 532

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library
How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A shelf rate is pooled across every app here; the store rate is the same count across 12,122 apps. A complaint is only called a gap when at least half the shelf carries it and at least 20 reviews are behind it — a problem concentrated in one app is that app’s bug. This shelf has no full report yet, so the per-app notes and the anger axis are absent rather than estimated.