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Grocery delivery apps.

11 apps · 8,169 reviews held · 5,332 negative · 2026-09-02 snapshot

The market’s shape

1.6star
How angry
65%
Negative reviews
47%
Room to enter
0 of 11
Willingness to pay

Mostly solved: limits & caps. 11 of 11 apps run below the store’s typical rate on it, while 11 of 11 still carry support complaints.

3 gaps.

Shares of this market’s 5,332 negative reviews.

Supporthigh

21.5% vs 7.8% typical store-wide.

Counted in 1,146 reviews · 11 of 11 apps · 1.6star mean

What they said · 3 of 1,146
  • Spark Driver1star· Aug 30, 2026

    App doesn’t work — My app is completely blank. I have been trying to contact customer support but it just redirects me to the app that doesn’t work. I’ve inquired why people I know that signed up after me were accepted as drivers before me when we are in the same area. I need extra income too. Well if anyone from the company actually keeps up with these reviews; I’m waiting to hear from you.

  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    Worst app ever — I kept asking for a refund because I apparently didn’t check my “address” and they still haven’t gave me a refund and I went to customer service and kept leaving me on read for over an hour and just being rude for no reason and ending the chat!! Don’t recommend

  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    worst customer service — my food arrived cold and i was missing some of it too, i contacted customer service about it, sent some photos, only for them to tell me i sourced them from google, took another picture from a farther angle with the label that had my name on it, they told me that they already resolved the issue and cant go any further

Accuracyelevated

2.5% vs 1.5% typical store-wide.

Counted in 132 reviews · 11 of 11 apps · 1.5star mean

What they said · 3 of 132
  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    Review — I would suggest using DoorDash instead I decided to use Uber Eats and when I ordered my food, my meal was completely wrong. I contacted Support. They told me someone would get back to me in 12 hours and they would not respond to me anymore. $50 down the drain.

  • Uber Eats: Food & Groceries1star· Aug 28, 2026

    I won't use this again. — I am requesting a refund for both canceled orders. I did not cancel because I changed my mind. I canceled because the merchant gave me the wrong items and refused to fulfill the order shown in my Uber Eats app. I ordered 4 Nutella ice creams, but the merchant gave me 4 vanilla ice creams and told me that was what appeared on their system. I showed the merchant my correct

  • Uber Eats: Food & Groceries1star· Aug 28, 2026

    Won’t use again — It’s like they didn’t even Read my order or instructions! Meals were not right, couldn’t eat and I asked order be put specifically on the wood bench by door. It was at the steps, not even close. The reason I need it close to door is I’m on O2 & my hose doesn’t extend well. Then I was charged $60 & some cents by Uber and the receipt for the food was only $43!! Even w delivery f

Billingelevated

41.9% vs 30.8% typical store-wide.

Counted in 2,236 reviews · 11 of 11 apps · 1.7star mean

What they said · 3 of 2,236
  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    Disappeared — I have used uber eats many times and it has been fine. One time I made an order and immediately tried to cancel it to change the address and used the help button. Every time I hit the help button it gave me an error message. I go to a live representative and then tell them to cancel it during the cancel period. They keep me on the line for over 30 minutes stalling me to eventually te

  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    UBER Corporate is a SCAM — I’m the President of a large company. The fact you charge me for PRIORITY and then it’s delayed so much that it’s past the “Standard” delivery cost for food that would cost me $20 and yet my total cost is $60! You’ll see what $1.20” employees who are never going to use uber again cost you!

  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    Worst app ever — I kept asking for a refund because I apparently didn’t check my “address” and they still haven’t gave me a refund and I went to customer service and kept leaving me on read for over an hour and just being rude for no reason and ending the chat!! Don’t recommend

Named problems · 4
  • Price judged too high for the value184 of 2236
  • Charge the user never authorised37 of 2236
  • Trial converted without clear consent21 of 2236
  • Cancellation blocked or broken17 of 2236

Also counted

ThemeOf 5,332 negatives
  • Performance541 · 10.1% · 11 apps
  • Login & auth175 · 3.3% · 11 apps
  • UX108 · 2.0% · 11 apps
  • Ads62 · 1.2% · 6 apps
  • Limits & caps20 · 0.4% · 9 apps
  • Sync & data9 · 0.2% · 5 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

Is anyone looking for this?

What Apple and Google complete after grocery delivery apps, in their order.

Who they're for
drivers
Google
grocery delivery apps in germanygrocery delivery appsgrocery delivery apps for driversgrocery delivery apps in bangaloregrocery delivery apps near megrocery delivery apps in hyderabadgrocery delivery apps in indiagrocery delivery apps to work for
App Store
earn money playing gamesgrocery deliveryearn money walkinggrocery delivery driverearn money with instant payoutsgrocery delivery apps like food 4 lessgrocery delivery driver job appsearn money

Marked App Store phrases are searched, but no app in this market says them in its name. Audiences are what Apple and Google complete after “grocery delivery apps for”, with the query stripped.

Potential customers

People the apps here do not serve, and what they asked for.

  • Wants lesstoo many features 15 · just a basic one 516
  • Shut out by device or contextiPad 2 · older devices 210

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 11 apps counted in this market · 2026-09-02.

Installs are Google's own count, captured 2026-09-06. 3 of 11 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
DoorDash: Food, Grocery, Morefree7.6% of 1195
Postmates - Food Deliveryfree6.8% of 296
Uber Eats: Food & Groceriesfree6.3% of 1084
Instacart: Groceries & Foodfree6% of 532
Shipt: Order Grocery Deliveryfree4.4% of 254
Gopuff - Grocery Deliveryfree2.4% of 169
Instacart Shopper: Earn moneyfree1.4% of 505
Spark Driverfree1.4% of 581
Drive and Shop with Shiptfree1.1% of 279

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new grocery delivery app?

11 apps compete on this shelf, holding 8,169 App Store reviews. And the widest unfixed complaint, support, runs in 11 of 11 of them at 21.5% of negative reviews against 7.8% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in grocery delivery apps?

1. Support: in 11 of 11 apps, 21.5% of negative reviews; 2. Accuracy: in 11 of 11 apps, 2.5% of negative reviews; 3. Billing: in 11 of 11 apps, 41.9% of negative reviews.

How many grocery delivery app reviews did App Imp count?

8,169 US App Store reviews across 11 apps, 5,332 of them negative. Counted on the 2026-09-02 snapshot, never estimated.

How markets are ranked

We give each market a mark out of 100 for seven things (nobody's fixed it 20 · above the norm 15 · how angry 10 · room to build 15 · room to enter 15 · getting bigger 20 · willingness to pay 5). Then we multiply the marks together. We do not average them.

Averaging lets a market hide one bad problem behind good numbers. Multiplying means one bad mark pulls the whole score down. That is the point. A market you cannot win is still a market you cannot win, however badly it is served.

Each mark has a fixed rule. Nobody’s fixed it and willingness to pay are plain shares. Above the norm maxes out at 4 times the store’s usual rate. How angry runs from star3.0 down to star1.5. Room to enter is what the biggest app does not own. Getting bigger hits 100 at 10% growth. Room to build is different. It is a sweet spot, not a size. A market can be too small to live on, or too big to break into.

If we cannot count something, we leave it out. We never guess it. The score only sorts this list. Every other number you see on a market is counted.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 12,728 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap. This market has no full report yet, so the per-app notes are absent rather than estimated. The anger axis is counted either way: mean star of the reviews carrying each theme, from the same classifier as the counts above.