Postmates - Food Delivery

Uber Technologies, Inc.

4.77star2,050,789 ratings

Food & DrinkGrocery delivery apps shelfNo in-app purchasesUpdated Aug 17, 2026

Biggest complaint · Support

34.1%

101 of 296 negatives · store typical 9.2%

Recent reviews negative

76%

its 10 shelf rivals run 64% · 389 reviews held

Counted from real App Store reviews · 2026-08-24 · nothing estimated or modelled

Read those two together. Ratings are cumulative, reviews are recent — a 4.77star average beside 76% negative is the finding, not an error.

Ratings.

5.0out of 5

2,050,903 ratings · Apple’s own count, fetched daily

51,810,679

4133,591

337,582

212,348

156,703

4 decisions.

Investigate support first

extreme · 34.1% of this app’s 296 negative reviews, against 9.2% typical store-wide.

How it compares

this app: 34.1%; 101 of 296
its shelf: 22.6%; rivals only
store-wide: 9.2%; typical

Watch billing

elevated · 60.5% of this app’s 296 negative reviews, against 32.1% typical store-wide.

How it compares

this app: 60.5%; 179 of 296
its shelf: 45.9%; rivals only
store-wide: 32.1%; typical

Watch accuracy

elevated · 17.2% of this app’s 296 negative reviews, against 11.5% typical store-wide.

How it compares

this app: 17.2%; 51 of 296
its shelf: 13.4%; rivals only
store-wide: 11.5%; typical

Protect ads, limits & caps, ux, sync & data, performance and login & auth

Ads, Limits & caps, UX, Sync & data, Performance, Login & auth all run well below the store’s typical rate.

n = 50. Too thin to act on — we recount weekly.

How it compares

Ads1% of 296 · shelf 1.8% · store 10.7%
Limits & caps0.3% of 296 · shelf 0.8% · store 2.8%
UX0.7% of 296 · shelf 1.1% · store 2.9%
Sync & data0.7% of 296 · shelf 1.1% · store 2.2%
Performance7.8% of 296 · shelf 10.3% · store 16.9%
Login & auth6.4% of 296 · shelf 11.8% · store 13.2%

The shelf in numbers

All 11 panel members · 2026-08-24 snapshot.

App	Ratings	Support
Uber Eats: Food & Groceries	10,673,672	34.4%
Postmates - Food Delivery	2,050,789	34.1%
instashop: Groceries & more	14,933	33.1%
Instacart Shopper: Earn money	1,620,677	29.1%
Gopuff - Grocery Delivery	258,196	26.6%
Drive and Shop with Shipt	228,293	23.9%
Shipt: Order Grocery Delivery	135,367	23.6%
Instacart: Groceries & Food	4,750,827	20.5%
DoorDash: Food, Grocery, More	22,990,513	16.9%
Spark Driver	291,001	15.2%
ALDI Grocery Pickup & Delivery	111,427	4.3%

The whole shelf, counted

Every complaint across grocery delivery apps, frequency-ranked from real App Store reviews — the gaps nobody on this shelf has fixed.

Read the grocery delivery apps report

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the shelf figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares — never how to fix it, and never whether this app can win.