Instacart: Groceries & Food

Maplebear Inc

4.82star4,775,350 ratings

Food & DrinkFood delivery apps marketNo in-app purchases

4 decisions.

Shares of this app’s 532 recent negative reviews.

Watch billingelevated

48.5% here · 49.5% in its market · 30.8% store-wide.

Watch supporthigh

21.8% here · 25.3% in its market · 7.8% store-wide.

Watch accuracyelevated

2.6% here · 2.5% in its market · 1.5% store-wide.

Protect ads, sync & data, login & auth, UX and performance

Ads, Sync & data, Login & auth, UX, Performance all run well below the store’s typical rate.

Read those two together. Ratings are cumulative, reviews are recent. A 4.82star average beside 56% negative is the finding, not an error.

Ratings.

4,780,924 ratings · Apple’s own count, fetched daily

54,307,707

4286,621

371,199

224,528

190,869

The market in numbers

All 11 panel members · 2026-09-02 snapshot.

App	Ratings	Billing
Postmates - Food Delivery	2,051,847	57.4%
Uber Eats: Food & Groceries	10,719,101	56.8%
DoorDash: Food, Grocery, More	23,105,955	54.6%
Seamless: Local Food Delivery	498,878	48.6%
Instacart: Groceries & Food	4,775,350	48.5%
Grubhub: Food Delivery	4,657,562	44.9%
Gopuff - Grocery Delivery	259,622	44.4%
Glovo: Food Delivery, Takeaway	233,998	43.8%
Just Eat: Food and Shops	9,700	43.6%
Caviar - Order Food Delivery	171,116	38.1%
foodpanda: Food & Groceries	250,433	32.2%

Counted from real App Store reviews · 2026-09-02

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.