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Instacart: Groceries & Food

Maplebear Inc

4.82star4,750,827 ratings

Food & DrinkGrocery delivery apps shelfNo in-app purchasesUpdated Aug 17, 2026
Biggest complaint · Billing
51.7%
275 of 532 negatives · store typical 32.1%
Recent reviews negative
56%
its 10 shelf rivals run 66% · 949 reviews held

Counted from real App Store reviews · 2026-08-24 · nothing estimated or modelled

Instacart: Groceries & Food — App Store screenshot
Instacart: Groceries & Food — App Store screenshot
Instacart: Groceries & Food — App Store screenshot
Instacart: Groceries & Food — App Store screenshot

Read those two together. Ratings are cumulative, reviews are recent — a 4.82star average beside 56% negative is the finding, not an error.

Ratings.

5.0out of 5

4,754,692 ratings · Apple’s own count, fetched daily

5star4,283,792
4star285,607
3star70,805
2star24,356
1star90,132

4 decisions.

01

Watch billing

elevated · 51.7% of this app’s 532 negative reviews, against 32.1% typical store-wide.

How it compares
this app
51.7%
275 of 532
its shelf
46.1%
rivals only
store-wide
32.1%
typical
02

Watch support

high · 20.5% of this app’s 532 negative reviews, against 9.2% typical store-wide.

How it compares
this app
20.5%
109 of 532
its shelf
23.6%
rivals only
store-wide
9.2%
typical
03

Skip accuracy and login & auth work

Accuracy, Login & auth all run at or below the store’s typical rate.

How it compares
  • Accuracy12.6% of 532 · shelf 13.7% · store 11.5%
  • Login & auth10.9% of 532 · shelf 11.6% · store 13.2%
04

Protect ads, ux, limits & caps, performance and sync & data

Ads, UX, Limits & caps, Performance, Sync & data all run well below the store’s typical rate.

How it compares
  • Ads2.6% of 532 · shelf 1.7% · store 10.7%
  • UX0.6% of 532 · shelf 1.1% · store 2.9%
  • Limits & caps0.6% of 532 · shelf 0.8% · store 2.8%
  • Performance6% of 532 · shelf 10.7% · store 16.9%
  • Sync & data1.1% of 532 · shelf 1.1% · store 2.2%

The shelf in numbers

All 11 panel members · 2026-08-24 snapshot.

AppRatingsBilling
Uber Eats: Food & Groceries10,673,67260.9%
Postmates - Food Delivery2,050,78960.5%
DoorDash: Food, Grocery, More22,990,51359.2%
Instacart: Groceries & Food4,750,82751.7%
Shipt: Order Grocery Delivery135,36751.6%
Gopuff - Grocery Delivery258,19646.2%
Instacart Shopper: Earn money1,620,67734.7%
Spark Driver291,00127.8%
Drive and Shop with Shipt228,29327.6%
instashop: Groceries & more14,93322.1%
ALDI Grocery Pickup & Delivery111,42710.1%

The whole shelf, counted

Every complaint across grocery delivery apps, frequency-ranked from real App Store reviews — the gaps nobody on this shelf has fixed.

Read the grocery delivery apps report
How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the shelf figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares — never how to fix it, and never whether this app can win.