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App Imp

Mobile carrier and wireless service apps.

6 apps · 2,474 reviews held · 1,581 negative · 2026-09-02 snapshot

The market’s shape

2.0star
How angry
64%
Negative reviews
49%
Room to enter
1 of 6
Willingness to pay

Mostly solved: ads. 6 of 6 apps run below the store’s typical rate on it, while 6 of 6 still carry support complaints.

3 gaps.

Shares of this market’s 1,581 negative reviews.

Supportextreme

29.8% vs 7.8% typical store-wide.

Counted in 471 reviews · 6 of 6 apps · 2.0star mean

What they said · 3 of 471
  • Visible mobile1star· Sep 1, 2026

    Tried to switch — Visible makes it sound so simple to switch from another carrier. My carrier was Verizon so it should’ve been even easier. Do not switch to visible. Total hassle and spent over two hours and finally gave up. Terrible app. Terrible customer service can’t talk to anybody. Sticking with Verizon.

  • Quo (formerly OpenPhone)1star· Aug 29, 2026

    Scam. Do not waste your time or money. — This app is a scam. I paid the subscription for months before realizing my number did not stay the same. The support was no help either and led me in circles. My business took a huge financial loss with customers being unable to contact us. There is also no tech support after 5pm or on weekends.

  • Boost Mobile1star· Aug 28, 2026

    Horrible support — Boost Mobile advertises a “live agent,” but apparently that means a bot pretending to be one. The automated responses are useless, repetitive, and incapable of addressing an actual problem. You spend your time going in circles with a machine while being given the illusion that help is available. If this is what Boost Mobile considers customer service, they should stop calling i

Limits & capshigh

5.0% vs 1.9% typical store-wide.

Counted in 79 reviews · 6 of 6 apps · 2.9star mean

What they said · 3 of 79
  • Visible mobile1star· Aug 28, 2026

    Do NOT use. — The service started off slow but picked up after a week. Although i still had random slow downs (this is supposed to be unlimited, prioritized, data) at times, it proved to be more a hit than a miss. I only signed up for one month before possibly going all in and, let me tell you, I'm so happy that i did. When it came time to renew, which i was going to grab the longest offer, it t

  • Boost Mobile1star· Aug 19, 2026

    Boost is a scam — No such thing as unlimited they will nickel and dime you for data packs I was also told on the phone that the System was set to hang up anytime the customer would mention data because they want you to buy them.

  • Google Fi Wireless1star· Aug 16, 2026

    Fix this !! — Supposed to be 5g “unlimited data” When its literally ALWAYS stuck on LTE and ALWAYS switching on and off to sos mode. Genuinely irritating.

Login & authelevated

13.4% vs 7.5% typical store-wide.

Counted in 212 reviews · 6 of 6 apps · 1.7star mean

What they said · 3 of 212
  • Visible mobile2star· Sep 1, 2026

    Dysfunctional app — App won’t let me sign in. Keeps giving me a 403 forbidden error code. Deleted app and reinstalled but not working 🙄

  • Boost Mobile1star· Aug 28, 2026

    Absolutely the worst — There will be absolutely no one. I will recommend boost you. The service sucks. The customer service is no good. I had to hold online for 50 minutes just to get asked the same questions. How do I have two bills that come to the same number but the agent wants to tell me nothing to worry about but it is something to worry about I’m getting passcodes that I’m not asking for, b

  • Visible mobile1star· Aug 28, 2026

    Do NOT use. — The service started off slow but picked up after a week. Although i still had random slow downs (this is supposed to be unlimited, prioritized, data) at times, it proved to be more a hit than a miss. I only signed up for one month before possibly going all in and, let me tell you, I'm so happy that i did. When it came time to renew, which i was going to grab the longest offer, it t

Also counted

ThemeOf 1,581 negatives
  • Billing541 · 34.2% · 6 apps
  • Performance294 · 18.6% · 6 apps
  • UX53 · 3.4% · 6 apps
  • Ads22 · 1.4% · 6 apps
  • Accuracy18 · 1.1% · 6 apps
  • Sync & data6 · 0.4% · 2 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

Potential customers

People the apps here do not serve, and what they asked for.

  • Shut out by device or contextApple Watch 28

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 6 apps counted in this market · 2026-09-02.

  • Boost Mobile5,918,899 installs · Limits & caps 9.4%
  • Mint Mobileno Android match · Support 28.5%
  • Visible mobileno Android match · Login & auth 26.4%
  • Google Fi Wireless19,217,782 installs · Support 36.4%
  • Quo (formerly OpenPhone)no Android match · Support 33.1%
  • US Mobileno Android match · Limits & caps 8.5%

Installs are Google's own count, captured 2026-09-06. 2 of 6 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Boost Mobilefree7.7% of 181
Quo (formerly OpenPhone)$21–$64.99 · 5 tiers4.5% of 326
Mint Mobilefree3.4% of 260
Google Fi Wirelessfree3.3% of 396
US Mobilefree2.1% of 141
Visible mobilefree1.1% of 277

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new mobile carrier and wireless service app?

6 apps compete on this shelf, holding 2,474 App Store reviews. And the widest unfixed complaint, support, runs in 6 of 6 of them at 29.8% of negative reviews against 7.8% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in mobile carrier and wireless service apps?

1. Support: in 6 of 6 apps, 29.8% of negative reviews; 2. Limits & caps: in 6 of 6 apps, 5% of negative reviews; 3. Login & auth: in 6 of 6 apps, 13.4% of negative reviews.

How many mobile carrier and wireless service app reviews did App Imp count?

2,474 US App Store reviews across 6 apps, 1,581 of them negative. Counted on the 2026-09-02 snapshot, never estimated.

How markets are ranked

We give each market a mark out of 100 for seven things (nobody's fixed it 20 · above the norm 15 · how angry 10 · room to build 15 · room to enter 15 · getting bigger 20 · willingness to pay 5). Then we multiply the marks together. We do not average them.

Averaging lets a market hide one bad problem behind good numbers. Multiplying means one bad mark pulls the whole score down. That is the point. A market you cannot win is still a market you cannot win, however badly it is served.

Each mark has a fixed rule. Nobody’s fixed it and willingness to pay are plain shares. Above the norm maxes out at 4 times the store’s usual rate. How angry runs from star3.0 down to star1.5. Room to enter is what the biggest app does not own. Getting bigger hits 100 at 10% growth. Room to build is different. It is a sweet spot, not a size. A market can be too small to live on, or too big to break into.

If we cannot count something, we leave it out. We never guess it. The score only sorts this list. Every other number you see on a market is counted.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 12,728 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap. This market has no full report yet, so the per-app notes are absent rather than estimated. The anger axis is counted either way: mean star of the reviews carrying each theme, from the same classifier as the counts above.