Protect billing
18.6% here · 43.2% in its market · 30.8% store-wide. Normal for the store.
Drive and Shop with Shipt
Shipt LLC
4.71star228,922 ratings
5 decisions.
Shares of this app’s 279 recent negative reviews.
Watch supporthigh
16.5% here · 21.8% in its market · 7.8% store-wide.
Watch accuracyelevated
2.2% here · 2.5% in its market · 1.5% store-wide.
Skip performance and login & auth work
Performance, Login & auth all run at or below the store’s typical rate.
Protect UX and limits & caps
UX, Limits & caps all run well below the store’s typical rate.
n = 2. Too thin to act on. We recount weekly.
Read those two together. Ratings are cumulative, reviews are recent. A 4.71star average beside 59% negative is the finding, not an error.
Ratings.
229,029 ratings · Apple’s own count, fetched daily
5star195,174
4star17,793
3star6,940
2star2,520
1star6,602
The market in numbers
All 11 panel members · 2026-09-02 snapshot.
| App | Ratings | Billing |
|---|---|---|
 Postmates - Food Delivery | 2,051,847 | 57.4% |
 Uber Eats: Food & Groceries | 10,719,101 | 56.8% |
 DoorDash: Food, Grocery, More | 23,105,955 | 54.6% |
 Instacart: Groceries & Food | 4,775,350 | 48.5% |
 Gopuff - Grocery Delivery | 259,622 | 44.4% |
 Shipt: Order Grocery Delivery | 135,703 | 40.6% |
 Instacart Shopper: Earn money | 1,628,535 | 23.8% |
 Spark Driver | 295,724 | 21.2% |
 Drive and Shop with Shipt | 228,922 | 18.6% |
 instashop: Groceries & more | 14,964 | 16.3% |
 ALDI Grocery Pickup & Delivery | 111,495 | 14.7% |
Counted from real App Store reviews · 2026-09-02
How this is counted
Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. Shares are of this app’s own recent negative reviews; the market figure is its rivals with this app excluded. The graded words have fixed cutoffs against the store’s typical rate: elevated from 1.15, high from 2, extreme from 3.5 times it. The page says what is broken and how it compares, never how to fix it, and never whether this app can win.