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App Imp

Food delivery apps.

11 apps · 7,682 reviews held · 5,346 negative · 2026-09-02 snapshot

The market’s shape

1.4star
How angry
70%
Negative reviews
51%
Room to enter
0 of 11
Willingness to pay

Mostly solved: login & auth. 11 of 11 apps run below the store’s typical rate on it, while 11 of 11 still carry support complaints.

3 gaps.

Shares of this market’s 5,346 negative reviews.

Supporthigh

24.9% vs 7.8% typical store-wide.

Counted in 1,332 reviews · 11 of 11 apps · 1.4star mean

What they said · 3 of 1,332
  • Grubhub: Food Delivery1star· Sep 3, 2026

    Trash — If you see any positive reviews they are all lies. Food will take about an hour to arrive, support is trash, prices are way more expensive than DoorDash and UberEats. Promos never work, they offer credits but they never work either. Do not waste your time or money. I also want to add, tipping does not mater here, you can tip $20 and your order will still get stolen or canceled. Honestly I

  • Grubhub: Food Delivery1star· Sep 3, 2026

    Scam $20 off Promo For App — Grubhub is in turmoil right now with all of the business they’re losing to their competitors. So much so that they are bribing current customers with 3 free meals up to $20 if they download the app to order. The scam is that once you download the app, it claims that you’re signed into the wrong account, and it won’t let you apply the promo code. Customer service is a j

  • Grubhub: Food Delivery1star· Sep 1, 2026

    Don’t order here — Absolutely disgraceful customer service. My food has repeatedly arrived late or cold, and when I requested a refund for an unacceptable order, Grubhub refused to take responsibility. Their customer support seems completely unwilling to provide a fair resolution or show any concern for customer satisfaction. Even as a Prime member, I received absolutely no consideration. It feel

Accuracyelevated

2.5% vs 1.5% typical store-wide.

Counted in 133 reviews · 11 of 11 apps · 1.6star mean

What they said · 3 of 133
  • Grubhub: Food Delivery2star· Sep 3, 2026

    Drop Pin Map — For people that live in condos, apartments, etc. and have to deal with one universal location for the whole complex, it would be amazing if your developers could add map functionality like DoorDash. A simple pin adjustment would save stress for drivers and those that are hungry. I use this service often and my food gets delivered to the wrong place once a week…

  • Uber Eats: Food & Groceries1star· Aug 30, 2026

    Review — I would suggest using DoorDash instead I decided to use Uber Eats and when I ordered my food, my meal was completely wrong. I contacted Support. They told me someone would get back to me in 12 hours and they would not respond to me anymore. $50 down the drain.

  • Grubhub: Food Delivery1star· Aug 30, 2026

    Don't use this app if your in college — The drivers don't care about where your order ends up, so they will drop your order off at the wrong location. Grub doesn't compensate for lost food. They give you one refund and if it happens again then you are out of luck and you loose not only your food but you money as well .

Billingelevated

49.4% vs 30.8% typical store-wide.

Counted in 2,641 reviews · 11 of 11 apps · 1.6star mean

What they said · 3 of 2,641
  • Grubhub: Food Delivery1star· Sep 4, 2026

    TERRIBLE!! — The absolute worst food delivery services ever. I have been using this service for a few years in hopes that it would be better and they’ve failed EVERY time. Their resolution is to always give out $5 in app credit. Communication is through AI. Food always takes 2-3hrs to deliver. Quality of the food always ends up being cold or missing. And they will end the conversation abruptly wit

  • Grubhub: Food Delivery1star· Sep 3, 2026

    Trash — If you see any positive reviews they are all lies. Food will take about an hour to arrive, support is trash, prices are way more expensive than DoorDash and UberEats. Promos never work, they offer credits but they never work either. Do not waste your time or money. I also want to add, tipping does not mater here, you can tip $20 and your order will still get stolen or canceled. Honestly I

  • Grubhub: Food Delivery1star· Sep 3, 2026

    Scam $20 off Promo For App — Grubhub is in turmoil right now with all of the business they’re losing to their competitors. So much so that they are bribing current customers with 3 free meals up to $20 if they download the app to order. The scam is that once you download the app, it claims that you’re signed into the wrong account, and it won’t let you apply the promo code. Customer service is a j

Named problems · 4
  • Price judged too high for the value227 of 2641
  • Charge the user never authorised40 of 2641
  • Cancellation blocked or broken29 of 2641
  • Trial converted without clear consent20 of 2641

Also counted

ThemeOf 5,346 negatives
  • Performance395 · 7.4% · 11 apps
  • UX87 · 1.6% · 11 apps
  • Login & auth63 · 1.2% · 11 apps
  • Ads51 · 1.0% · 9 apps
  • Limits & caps18 · 0.3% · 8 apps
  • Sync & data3 · 0.1% · 3 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

Is anyone looking for this?

What Apple and Google complete after food delivery apps, in their order.

Who they're for
driversgermanymy locationtrain18 year oldsstudentscloud kitchenbikes
Google
food delivery apps in germanyfood delivery appsfood delivery apps in berlinfood delivery apps munichfood delivery apps in frankfurtfood delivery apps near mefood delivery apps in bangalorefood delivery apps hyderabad
App Store
food deliveryfood delivery for driversfood delivery apps like doordasheatstreet local food deliveryfood delivery driverfood delivery italyfood delivery simulator2go local food delivery

Marked App Store phrases are searched, but no app in this market says them in its name. Audiences are what Apple and Google complete after “food delivery for” and “food delivery apps for”, with the query stripped.

Potential customers

People the apps here do not serve, and what they asked for.

  • Wants lesstoo many features 13 · just a basic one 415

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 11 apps counted in this market · 2026-09-02.

Installs are Google's own count, captured 2026-09-06. 6 of 11 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Seamless: Local Food Deliveryfree7.7% of 288
DoorDash: Food, Grocery, Morefree7.6% of 1195
Postmates - Food Deliveryfree6.8% of 296
Uber Eats: Food & Groceriesfree6.3% of 1084
Instacart: Groceries & Foodfree6% of 532
Grubhub: Food Deliveryfree5.6% of 691
Caviar - Order Food Deliveryfree3% of 333
foodpanda: Food & Groceriesfree2.7% of 335
Gopuff - Grocery Deliveryfree2.4% of 169
Just Eat: Food and Shopsfree1.8% of 163
Glovo: Food Delivery, Takeawayfree1.5% of 260

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new food delivery app?

11 apps compete on this shelf, holding 7,682 App Store reviews. And the widest unfixed complaint, support, runs in 11 of 11 of them at 24.9% of negative reviews against 7.8% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in food delivery apps?

1. Support: in 11 of 11 apps, 24.9% of negative reviews; 2. Accuracy: in 11 of 11 apps, 2.5% of negative reviews; 3. Billing: in 11 of 11 apps, 49.4% of negative reviews.

How many food delivery app reviews did App Imp count?

7,682 US App Store reviews across 11 apps, 5,346 of them negative. Counted on the 2026-09-02 snapshot, never estimated.

How markets are ranked

We give each market a mark out of 100 for seven things (nobody's fixed it 20 · above the norm 15 · how angry 10 · room to build 15 · room to enter 15 · getting bigger 20 · willingness to pay 5). Then we multiply the marks together. We do not average them.

Averaging lets a market hide one bad problem behind good numbers. Multiplying means one bad mark pulls the whole score down. That is the point. A market you cannot win is still a market you cannot win, however badly it is served.

Each mark has a fixed rule. Nobody’s fixed it and willingness to pay are plain shares. Above the norm maxes out at 4 times the store’s usual rate. How angry runs from star3.0 down to star1.5. Room to enter is what the biggest app does not own. Getting bigger hits 100 at 10% growth. Room to build is different. It is a sweet spot, not a size. A market can be too small to live on, or too big to break into.

If we cannot count something, we leave it out. We never guess it. The score only sorts this list. Every other number you see on a market is counted.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 12,728 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap. This market has no full report yet, so the per-app notes are absent rather than estimated. The anger axis is counted either way: mean star of the reviews carrying each theme, from the same classifier as the counts above.