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App Imp

Marketplace shopping apps.

Support runs in 12 of the 12 apps here — nobody on this shelf has fixed it.

12 apps · 6,777 reviews held · 4,584 negative · 2026-08-24 snapshot

69/100 opportunity

5 of 6 factors · not advice
Nobody's fixed it12 of 12 apps100
How far above typical15.4% vs 9.2% typical43
How angryno deep report yet—
People in the market18,961,640 ratings100
Room to enterleader holds 37% of ratings63
Willingness to pay1 of 12 charge · $1.99 entry8

Mostly solved: limits & caps. 12 of 12 apps run below the store’s typical rate on it — while 12 of 12 still carry support complaints.

How this is scored

Weighted mean of the sub-scores, weights re-normalized over whatever is computable (nobody's fixed it 25 · how far above typical 20 · how angry 15 · people in the market 15 · room to enter 15 · willingness to pay 10). Fixed anchors map each count to 0–100: breadth and willingness-to-pay are straight shares; the gap’s heat tops out at 4times the store’s typical rate; anger scores star3 as 0 and star1.5 as 100; reach runs 104 to 107ratings on a log scale; room to enter is one minus the leader’s share of shelf ratings. A factor that cannot be counted is dropped and named — never imputed. The site’s one composite (#115, owner decision 2026-08-15); cited industry benchmarks are never blended in.

5 gaps.

01

Support — unfixed in 12 of 12 apps

elevated · 15.4% of this shelf’s 4,584 negative reviews, against 9.2% typical store-wide.

What they said · 708 reviews
“Don’t make returns — I used to love this app and I used it for so many years and never had a problem and then I had a problem with an item i received that had a hole in it and the way vinted does returns is crazy. I asked for a partial refund because i was willing to fix the item just very upset with the fact that i was not told about the hole and the seller got the option to accept the partial re”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Banned For Zero Reason — Sellers - beware! This app is policed by AI and they will flag & permanently ban you for literally no reason. I received a permanent ban for listing a Torrid top & the AI flagged it as counterfeit. They cancelled the things I purchased & locked down my account. Crickets from customer service about my appeal. Please research before selling on this platform. There are thousa”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Shipping Labels Don’t Work — Vinted has been a complete waste of time for me. I sold items and was given prepaid shipping labels through the app, only to get to the post office and find that the labels didn’t work. I stood in line and tried two different labels, and neither could be accepted. Then it took hours to get a response from Vinted support. Their solution? Go back to the post office and”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
How it compares
this shelf
15.4%
708 of 4,584
store-wide
9.2%
typical
breadth
100%
12 of 12 apps
02

Login & auth — unfixed in 12 of 12 apps

elevated · 15.7% of this shelf’s 4,584 negative reviews, against 13.2% typical store-wide.

What they said · 721 reviews
“As a seller — They literally block your account for anything, posted a REAL Patagonia q zip and it got taken off along with my account being blocked and I was in the middle of shipping out 30 orders and they claim you can appeal it?”Vinted: Pre-loved marketplace · 1star · Aug 23, 2026
“Depop all the way — They banned my account due to “fraudulent activity” and when I submitted an appeal, they never got back to me. Depop is way better anyway!”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Banned within hours — I was automatically banned within a couple hours of opening an account, accused of posting inauthentic Nike shoes that were purchased directly from Nike. Absolutely ridiculous and waste of my time. I do not recommend. Going to Depop instead”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
How it compares
this shelf
15.7%
721 of 4,584
store-wide
13.2%
typical
breadth
100%
12 of 12 apps
03

Billing — unfixed in 12 of 12 apps

35.4% of this shelf’s 4,584 negative reviews, against 32.1% typical store-wide.

What they said · 1621 reviews
  • Price judged too high for the value87 of 1621
  • Charge the user never authorised69 of 1621
  • Cancellation blocked or broken9 of 1621
  • Trial converted without clear consent4 of 1621
“This app is a Scam — They ban me for dont know what reason first time usin the app never again totally a scam”Vinted: Pre-loved marketplace · 1star · Aug 23, 2026
“Orders — I have issue with the app., after selling the item, you don’t get money immediately. And moving around the app to find something, it is not very easy.”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Random Charges - Don’t Download — Had the app for maybe two weeks now just to browse, never bought anything. I’ve been charged twice randomly first for $4 then for $22. Feel like this app is a scam.”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
How it compares
this shelf
35.4%
1,621 of 4,584
store-wide
32.1%
typical
breadth
100%
12 of 12 apps
04

Accuracy — unfixed in 12 of 12 apps

11.9% of this shelf’s 4,584 negative reviews, against 11.5% typical store-wide.

What they said · 547 reviews
“Don’t make returns — I used to love this app and I used it for so many years and never had a problem and then I had a problem with an item i received that had a hole in it and the way vinted does returns is crazy. I asked for a partial refund because i was willing to fix the item just very upset with the fact that i was not told about the hole and the seller got the option to accept the partial re”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Shipping Labels Don’t Work — Vinted has been a complete waste of time for me. I sold items and was given prepaid shipping labels through the app, only to get to the post office and find that the labels didn’t work. I stood in line and tried two different labels, and neither could be accepted. Then it took hours to get a response from Vinted support. Their solution? Go back to the post office and”Vinted: Pre-loved marketplace · 1star · Aug 22, 2026
“Buyer has to pay for mistake return. — If a seller sends you the wrong item or items. Vinted allows the seller to receive the item or items back at the option of making the buyer pay for the return shipping. Why does the buyer have to pay for return shipping when it’s the seller’s fault?”Vinted: Pre-loved marketplace · 1star · Aug 21, 2026
How it compares
this shelf
11.9%
547 of 4,584
store-wide
11.5%
typical
breadth
100%
12 of 12 apps
05

Ads — unfixed in 10 of 12 apps

8.3% of this shelf’s 4,584 negative reviews, against 10.7% typical store-wide.

What they said · 380 reviews
“The child situation — Children are being sold on this app and nothing has been done, stop giving me ads for this app it disgusts me”Vinted: Pre-loved marketplace · 1star · Aug 20, 2026
“Seller fees are insane — I’ve sold on eBay for a while, but the fees have gotten completely out of control. My latest item sold for $95. eBay charged me $15.97 in transaction fees PLUS a $28.63 advertising fee. After the shipping label, my earnings were only $51.85. I actually turned down a $75 offer and countered $95 specifically because I knew eBay’s fees were high. The buyer accepted, and some”eBay online shopping & selling · 1star · Aug 19, 2026
“Femme bodysuits — Disappointing sizing and return experience I ordered the green Rylan bodysuit from FEMME in a size Medium, which is my usual size. Unfortunately, I was not even able to pull the bodysuit over my hips. The garment measured approximately 24 inches around the hips and 20 inches around the bust, which does not seem consistent with a typical U.S. Medium. One of my biggest concerns i”Shop: Track, Pay, Discover · 1star · Aug 19, 2026
How it compares
this shelf
8.3%
380 of 4,584
store-wide
10.7%
typical
breadth
83%
10 of 12 apps

Is there a market for a new marketplace shopping app?

12 apps compete on this shelf, holding 6,777 App Store reviews — and the widest unfixed complaint, support, runs in 12 of 12 of them at 15.4% of negative reviews against 9.2% typical. Those are counts, not a verdict — the page shows what is unfixed, not whether to build.

What do users complain about most in marketplace shopping apps?

1. Support — in 12 of 12 apps, 15.4% of negative reviews; 2. Login & auth — in 12 of 12 apps, 15.7% of negative reviews; 3. Billing — in 12 of 12 apps, 35.4% of negative reviews; 4. Accuracy — in 12 of 12 apps, 11.9% of negative reviews; 5. Ads — in 10 of 12 apps, 8.3% of negative reviews.

How many marketplace shopping app reviews did App Imp count?

6,777 US App Store reviews across 12 apps, 4,584 of them negative — counted on the 2026-08-24 snapshot, never estimated.

Who’s in it

All 12 apps counted on this shelf · 2026-08-24.

App
Shop: Track, Pay, Discover7,095,0869%8%31%15%
eBay online shopping & selling4,968,71816%15%41%15%
OfferUp Buy & Sell Marketplace4,441,1567%12%23%8%
Whatnot: Shop, Sell, Connect1,006,71025%13%59%9%
AliExpress - Shopping App658,77524%8%64%12%
Jane - Boutique Shopping Deals305,6956%4%17%12%
Vinted: Pre-loved marketplace197,09924%32%28%9%
5miles: Buy and Sell Locally189,61712%17%33%12%
Joom. Shopping for every day.66,92618%3%50%11%
Amazon Business: B2B Shopping17,64617%30%21%14%
LiveAuctioneers: Bid @ Auction10,72013%12%29%13%
JioMart Online Shopping App3,49210%13%32%3%

Each cell: that app’s share of its own negative reviews. Bold from 1.15 times the store’s typical rate for that complaint, and only where an app holds 20+ negative reviews. Click a column to sort.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
LiveAuctioneers: Bid @ Auctionfree5% of 198
Vinted: Pre-loved marketplacefree4.5% of 676
eBay online shopping & sellingfree4.2% of 1027
Whatnot: Shop, Sell, Connectfree4.1% of 483
Joom. Shopping for every day.free3.4% of 119
Shop: Track, Pay, Discoverfree3.3% of 761
OfferUp Buy & Sell Marketplace$1.99–$19.99 · 10 tiers2.6% of 564
AliExpress - Shopping Appfree2.5% of 121

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library
How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly — nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A shelf rate is pooled across every app here; the store rate is the same count across 12,122 apps. A complaint is only called a gap when at least half the shelf carries it and at least 20 reviews are behind it — a problem concentrated in one app is that app’s bug. This shelf has no full report yet, so the per-app notes and the anger axis are absent rather than estimated.