What users complain about in banking apps
Technical reliability issues overshadow feature gaps and support problems as the primary user frustration in banking apps.
3,554 reviews · 23 apps analyzed · Analysis as of June 18, 2026
Poor app design and confusing navigation
Mentioned in 27% of complaints across the 23 apps we analyzed in banking apps.
Every complaint, ranked by frequency
01Poor app design and confusing navigation
27%Found in 34 reviews.
“After the update before the last the app just stopped working on iPhone 7; CSR advised to "upgrade" phone. I ask the CSR that you are saying that I should spend pkr 300-400K to upgrade my phone and he said "YES." I did tell him that he was talking nonsense. upon release of…”
02App crashes, freezes, and won't load
21%Found in 27 reviews.
“Each time I go to use the app, it just loads and loads and loads. I close out of it and it loads for a few minutes more and then I’m finally able to access the app. This has been an ongoing issue for SEVERAL months now. When I message support via the app, they were of no…”
03Poor or unreachable customer support
15%Found in 19 reviews.
“I’ve had a very disappointing experience with customer support. The only way to get help is through the in-app chat, but the waiting time is extremely long. Sometimes it takes hours to get any response, and when someone finally replies, there is often no apology or…”
04Login errors and authentication failures
13%Found in 16 reviews.
“This used to be a dependable app. But in the last few months, I have continuously experienced problems logging in on my iPhone 14…which is up-to-date as far as the operating system. It’s becoming more of a hassle and now I can’t even log onto the website. This is no longer a…”
05Missing or incomplete app features
13%Found in 16 reviews.
“Devs….fix this immediately. This is a banking app. I think it’s ridiculous that you guys have the chat option hidden within the “report fraud” section and NOWHERE else in the app. It should not be that difficult for anyone dealing with a bank to have to search that hard to…”
06Excessive pop-ups, notifications, and review requests
7%Found in 9 reviews.
“9/25 updated: contacted developers over ad block issue and they fixed it on my account. While I understand it costs time to continue updating an app for use with new iOS I think the pricing they’re asking is a bit much considering it hasn’t changed since I started using it in…”
07Accessibility issues with assistive technology
5%Found in 7 reviews.
“I have used several different apps similar to this and Beem is by far without a doubt the absolute WORST app I’ve ever TRIED to use. It’s been just over 3 weeks now that I’ve been trying to link my bank account and a message pops up stating they are currently experiencing…”
Frequently asked
What do users complain about most in banking apps?
The most common complaint is "Poor app design and confusing navigation" — 27% of analyzed complaints across 23 apps.
How many reviews did AppImp analyze for banking apps?
3,554 real App Store reviews across 23 apps — frequency-ranked and counted, never estimated.
What are the top complaints in banking apps?
1. Poor app design and confusing navigation (27%); 2. App crashes, freezes, and won't load (21%); 3. Poor or unreachable customer support (15%); 4. Login errors and authentication failures (13%); 5. Missing or incomplete app features (13%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in banking appsis still open — the part a model can’t reconstruct.
Run the full reportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 3,554 reviews across 23 banking apps.