What users complain about in banking apps.
Stability and access issues outweigh concerns about accuracy or feature limitations in banking app complaints.
5,940 reviews · 30 apps analyzed · as of June 18, 2026
App crashes freezes or fails to load
Mentioned in 24% of complaints across the 30 apps we analyzed in banking apps — 31 of 127 counted.
Every complaint, ranked by frequency
Each theme’s share of the counted complaints, with a representative review.
App crashes freezes or fails to load
“Ever since i upgraded to the iPhone 17 I’ve been having constant monthly sometimes weekly issues with this app. So unreliable and poses so many inconveniences when I’m trying to log in. App keeps buffering not loading content. When it asks to enable Siri or include push…”
Login errors or authentication issues
“As an IT professional myself I have certain expectations to digital products, experiences, and platforms. I try to avoid the app as much as I can. Logging in is a headache. Can’t get the login codes, retry, codes aren’t received, login failure. Should I try my mobile browser,…”
Lack of essential banking features or functionality
“This app has potential, but goodness it is a mess. Almost every time I log in to withdraw, the only option available is gift cards, unless I go back and forth with their AI customer service for a while and finally get a real person. I also get so many notifications, and they are…”
Poor customer support or no contact option
“I’ve had a very disappointing experience with customer support. The only way to get help is through the in-app chat, but the waiting time is extremely long. Sometimes it takes hours to get any response, and when someone finally replies, there is often no apology or…”
Missing transactions or inaccurate account data
“I spent an hour with them on customer service trying to figure out why transactions wouldn’t show up when they previously had. They kept asking me what I might be doing wrong. Like was i filtering transactions incorrectly . Ultimately, they figured out. It was an update that…”
Forced app updates required to use features
“Can’t use CashApp bc it says it needs to be updated, but when I try to update it, it won’t let me and says I need IOS 17 and up or something to update it. I mean FN really?!?! I’m on a smart phone, that’s obviously capable, that’s not super old. It says use the desktop site,…”
Frequent pop-ups ads or intrusive notifications
“9/25 updated: contacted developers over ad block issue and they fixed it on my account. While I understand it costs time to continue updating an app for use with new iOS I think the pricing they’re asking is a bit much considering it hasn’t changed since I started using it in…”
Frequently asked
What do users complain about most in banking apps?
The most common complaint is "App crashes freezes or fails to load" — 24% of analyzed complaints across 30 apps.
How many reviews did AppImp analyze for banking apps?
5,940 real App Store reviews across 30 apps — frequency-ranked and counted, never estimated.
What are the top complaints in banking apps?
1. App crashes freezes or fails to load (24%); 2. Login errors or authentication issues (21%); 3. Lack of essential banking features or functionality (15%); 4. Poor customer support or no contact option (13%); 5. Missing transactions or inaccurate account data (11%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in banking apps is still open — the part a model can’t reconstruct.
Every figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 5,940 reviews across 30 banking apps.