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App Imp

Grocery delivery apps.

Installs
478.7M

Across 11 of 12 apps we could match.

Uber Eats: Food & Groceries has 61% of them.

  • 12 apps
  • 10,280 reviews held
  • 6,783 negative
  • 0 of 12 apps charge

3 gaps.

Shares of this market’s 6,783 negative reviews.

Supporthigh

22.1% vs 7.8% typical store-wide.

Reviews · 3 of 1,502
  • Grubhub: Food Delivery1star· Sep 15, 2026

    0 Stars — It’s ridiculously expensive. It’s more expensive than DoorDash. It takes much longer than DoorDash. Customer service is a lot more complicated than DoorDash. These third party delivery platforms are nice for convenience but just not worth it in this economy. It’s like you’re overpaying to be disappointed.

  • Grubhub: Food Delivery1star· Sep 15, 2026

    Worst food delivery app — I am consistently having issues with my food orders and even though my last order was not delivered, i didn’t get any replacement or a refund. After waiting for food to be delivered for so long. Customer support is not useful. They dont even provide the reason for not issuing the refund and directly just close the chat. Worst experience ever.

  • Grubhub: Food Delivery1star· Sep 15, 2026

    TERRIBLE CUSTOMER SERVICE — They won’t help. AI is doing all the talking that they don’t even understand. They just give you $5-$10 credit even if your order is more than $50 worth and fully gone or damaged. Then they just say sorry for inconvenience and end the chat.

Accuracyelevated

2.6% vs 1.5% typical store-wide.

Reviews · 3 of 176
  • Grubhub: Food Delivery1star· Sep 12, 2026

    Horrible — Let the app access my location, accidentally order at the wrong location for togos and customer service couldn’t do jack about it 2 mins after it was place since they started working on it. I talked to the store and they weren’t gonna make it. No refund. Absolutely horrible experience. Definitely back to DoorDash. Couldn’t even switch the location order for me like DoorDash. Horrible

  • DoorDash: Food, Grocery, More1star· Sep 12, 2026

    Terrible — Order was completely wrong despite the receipt written on the bag being accurate

  • DoorDash: Food, Grocery, More1star· Sep 12, 2026

    Meh — The only reason I have this app is because I need to order food during certain hours of the day for children. But I will say. They charge you massively! I ordered Asian cuisine. In the store, the kids meal is only seven dollars on the app. They charged me 10 then they wanna charge me a service fee of 399 and then they want me to tip. And then they want to get my order completely wrong and or

Billingelevated

42.6% vs 30.6% typical store-wide.

Reviews · 3 of 2,892
  • Grubhub: Food Delivery1star· Sep 15, 2026

    0 Stars — It’s ridiculously expensive. It’s more expensive than DoorDash. It takes much longer than DoorDash. Customer service is a lot more complicated than DoorDash. These third party delivery platforms are nice for convenience but just not worth it in this economy. It’s like you’re overpaying to be disappointed.

  • Grubhub: Food Delivery1star· Sep 15, 2026

    Worst food delivery app — I am consistently having issues with my food orders and even though my last order was not delivered, i didn’t get any replacement or a refund. After waiting for food to be delivered for so long. Customer support is not useful. They dont even provide the reason for not issuing the refund and directly just close the chat. Worst experience ever.

  • Grubhub: Food Delivery1star· Sep 15, 2026

    TERRIBLE CUSTOMER SERVICE — They won’t help. AI is doing all the talking that they don’t even understand. They just give you $5-$10 credit even if your order is more than $50 worth and fully gone or damaged. Then they just say sorry for inconvenience and end the chat.

Named problems · 4
  • Price judged too high for the value207 of 2892
  • Charge the user never authorised45 of 2892
  • Trial converted without clear consent26 of 2892
  • Cancellation blocked or broken23 of 2892

Also counted

ThemeOf 6,783 negatives
  • Performance666 · 9.8% · 12 apps
  • Login & auth196 · 2.9% · 12 apps
  • UX132 · 1.9% · 12 apps
  • Ads76 · 1.1% · 7 apps
  • Limits & caps26 · 0.4% · 10 apps
  • Sync & data9 · 0.1% · 5 apps

The tick marks the store-typical rate. A review can mention more than one theme, so these sum past 100%.

What Apple surfaces for “grocery delivery”

Position in Apple’s suggestions
1510
glovo
partner
asap
12min
bakkali
spinneys
baqaala
milkbasket
beelivery
builtamart
choithrams
clickwell
cold storage
devo
010203041
Countries

Is anyone looking for this?

What Apple and Google complete after grocery delivery apps, in their order.

Who they're for
drivers
Google
grocery delivery apps in germanygrocery delivery appsgrocery delivery apps for driversgrocery delivery apps in bangaloregrocery delivery apps near megrocery delivery apps in hyderabadgrocery delivery apps in indiagrocery delivery apps to work for
App Store
earn money playing gamesgrocery deliveryearn money walkinggrocery delivery driverearn money with instant payoutsgrocery delivery apps like food 4 lessgrocery delivery driver job appsearn money

Marked App Store phrases are searched, but no app in this market says them in its name. Audiences are what Apple and Google complete after “grocery delivery apps for”, with the query stripped.

Potential customers

People the apps here do not serve, and what they asked for.

  • Wants lesstoo many features 16 · just a basic one 619
  • Shut out by device or contextiPad 3 · older devices 312

Counted in 1 to 4 star reviews. The small numbers are how many reviews named each thing. What they wrote is in the free trial.

Who’s in it

All 12 apps counted in this market · 2026-09-14.

Apps count as part of a market for 90 days after they last appear in it. Installs are Google Play's own count, last captured 2026-09-14. 11 of 12 apps have an Android listing we could match. A dash means we could not pair the two stores, not that the app is absent from Play.

What they charge, and what it costs them

Prices from Apple’s public pages; the share counts payment-mechanics language only.

AppMoney complaints
Postmates - Food Deliveryfree6.5% of 296
DoorDash: Food, Grocery, Morefree6.1% of 1368
Uber Eats: Food & Groceriesfree6.1% of 1315
Instacart: Groceries & Foodfree5.6% of 677
Grubhub: Food Deliveryfree4.5% of 751
Shipt: Order Grocery Deliveryfree3.2% of 255
Gopuff - Grocery Deliveryfree1.7% of 178
Instacart Shopper: Earn moneyfree1% of 574
Drive and Shop with Shiptfree1% of 289
Spark Driverfree0.8% of 636

Browse the apps behind these counts

Every app we count, with the complaint it runs furthest above the store’s typical rate.

Open the app library

Is there a market for a new grocery delivery app?

12 apps compete on this shelf, holding 10,280 App Store reviews. And the widest unfixed complaint, support, runs in 12 of 12 of them at 22.1% of negative reviews against 7.8% typical. Those are counts, not a verdict. The page shows what is unfixed, not whether to build.

What do users complain about most in grocery delivery apps?

1. Support: in 12 of 12 apps, 22.1% of negative reviews; 2. Accuracy: in 12 of 12 apps, 2.6% of negative reviews; 3. Billing: in 12 of 12 apps, 42.6% of negative reviews.

How many grocery delivery app reviews did App Imp count?

10,280 US App Store reviews across 12 apps, 6,783 of them negative. Counted on the 2026-09-14 snapshot, never estimated.

How this is counted

Every number is arithmetic over the reviews we hold, re-counted weekly: nothing modelled, nothing scored. Themes come from a frozen pattern classifier rather than a model reading reviews, so the same review always lands in the same bucket. A market rate is pooled across every app here; the store rate is the same count across 13,217 apps. A complaint is only called a gap when at least half the market carries it, at least 20 reviews are behind it, and the market’s rate is elevated above the store’s, the same cutoff used everywhere on this site, because a problem concentrated in one app is that app’s bug, and a problem every app on the store shares is nobody’s gap. This market has no full report yet, so the per-app notes are absent rather than estimated. The anger axis is counted either way: mean star of the reviews carrying each theme, from the same classifier as the counts above.