What users complain about in grocery delivery apps
Stability and core functionality failures overshadow all other grievances in grocery delivery apps.
2,918 reviews · 23 apps analyzed · Analysis as of June 18, 2026
App crashes, freezes, and won't load
Mentioned in 33% of complaints across the 23 apps we analyzed in grocery delivery apps.
Every complaint, ranked by frequency
01App crashes, freezes, and won't load
33%Found in 34 reviews.
“Walked in to my regular today (06/12/26), opened the Kroger app, and was greeted with a FORCED UPDATE. First, NO ONE likes a forced update. After the app downloaded, I’m unable to use it: the app opens, but shows nothing but gray squares. Second, what kind of quality control…”
02Search feature broken or returns blank screens
15%Found in 15 reviews.
“This is about the app, not the retailer. I love the local store & have been shopping there a long time. I do shop here often & like to plan my visits on the app. When searching through a list of items (soups, for example) it jumps (or loads) as I scroll down the list of items,…”
03Missing or incomplete features compared to previous versions
14%Found in 14 reviews.
“I have used this app for a while now and it seems each update brings more and more problems. First, and I’m going to write this in caps since it is a recurring problem, ALWAYS CHECK YOUR DESTINATION STORE FOR PICKUPS AND DELIVERIES! I rarely use the drive up & go feature, but…”
04Login errors and authentication failures
13%Found in 13 reviews.
“I use to love using this app. Now I am totally shut out and can no longer use this app. I have tried many avenues to correct this from deleting and re-downloading the app to talking to store employees. Every time I try to log in I get “I’m sorry, we are having technical…”
05Coupons and savings features not loading or working
9%Found in 9 reviews.
“In order to get savings now you have to use the app to load “savings” instead of just using your rewards card like it used to be (why? Who knows!) and I’ve never seen such an incomplete, buggy app. It’s like someone’s high school project from 2012. I wouldn’t be so mad if they…”
06Confusing interface and difficult navigation
9%Found in 9 reviews.
“Customers continuously tell me the app is difficult to use. Continuously don’t clip things before they come to the register. Consequently, it takes more time to get them rung out and frustrates the customer. The elderly in our society having a difficult time using the app is…”
07App lags, slow performance, and long load times
8%Found in 8 reviews.
“Shopping list doesn't work, things out of order, aisles out of order, user interface is not intuitive at all for the average user. I guess I'm going to do my shopping at Walmart today instead. Others are probably shopping at Walmart as well that could've been shopping at…”
Frequently asked
What do users complain about most in grocery delivery apps?
The most common complaint is "App crashes, freezes, and won't load" — 33% of analyzed complaints across 23 apps.
How many reviews did AppImp analyze for grocery delivery apps?
2,918 real App Store reviews across 23 apps — frequency-ranked and counted, never estimated.
What are the top complaints in grocery delivery apps?
1. App crashes, freezes, and won't load (33%); 2. Search feature broken or returns blank screens (15%); 3. Missing or incomplete features compared to previous versions (14%); 4. Login errors and authentication failures (13%); 5. Coupons and savings features not loading or working (9%).
This is the what. The Deep Report is the why.
Root causes behind each complaint, which competitor has already solved it, and whether the gap in grocery delivery appsis still open — the part a model can’t reconstruct.
Run the full reportEvery figure above is counted from real, public App Store reviews — never estimated, never LLM-invented. 2,918 reviews across 23 grocery delivery apps.